About The Position

Essential Job Functions: Manage and nurture client relationships, ensuring that solutions are tailored to meet client needs and drive long-term customer satisfaction. Collaborate with cross-functional teams to support the delivery of solutions, focusing on profitable growth. Provide support and mentorship to account executives and managers, helping them meet their targets. Participate in the development and execution of account strategies, including identifying upsell and cross-sell opportunities. Serve as a key point of contact for clients, offering insights and guidance as a trusted advisor. Prepare and deliver client reports and proposals to highlight the value of our services. Regularly analyze market dynamics and adjust account strategies accordingly. Contribute to the organization's presence at industry events and conferences.

Requirements

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role
  • Demonstrated success in account leadership roles, achieving sales and revenue targets and nurturing client relationships
  • Strong leadership and strategic planning abilities, effective communication skills, and a history of driving business growth
  • A continuous learner that stays abreast with industry knowledge and technology

Nice To Haves

  • An advanced degree in a relevant field is a plus
  • Relevant certifications such as Certified Account Manager (CAM) or Certified Strategic Account Manager (CSAM) are a plus

Responsibilities

  • Manage and nurture client relationships
  • Collaborate with cross-functional teams to support the delivery of solutions
  • Provide support and mentorship to account executives and managers
  • Participate in the development and execution of account strategies
  • Serve as a key point of contact for clients
  • Prepare and deliver client reports and proposals
  • Regularly analyze market dynamics and adjust account strategies
  • Contribute to the organization's presence at industry events and conferences

Benefits

  • health, dental, and vision insurance coverage
  • employee wellness
  • life and disability insurance
  • a retirement savings plan
  • paid holidays
  • paid time off

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Professional, Scientific, and Technical Services

Number of Employees

5,001-10,000 employees

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