Account Executive - Complex Risk

Hub International•Chicago, IL

43d•$180,000 - $225,000

About The Position

The Complex Risk Account Executive leads the overall service, recommendations, and implementation of a book of insurance business. The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues. Responsible to partner with Sales Professionals for business development and sales with new and existing clients.

Requirements

7-10+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred. Brokerage experience is preferred.
Excellent oral and written English communications skills.
Leadership experience and independent responsibility for client retention preferred.
Ability to lead and influence in a team environment.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work a regular, full-time work schedule at HUB's facility(s) and ability to travel on business when required.
Currently licensed in good standing in required lines and states.
Current with all necessary CE credits in required lines and states.

Nice To Haves

Advanced professional designation highly desirable (e.g., AAI, ARM, CIC).

Responsibilities

Manages an assigned book of Complex Risk business which is comprised of key and high revenue-producing accounts, all of which have a significant impact on the business operations of the client and on HUB.
Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible. These include non-routine coverage issues and questions, coordination with HUB Claim professionals on claim issues, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts.
Knowledgeable in alternative risk financing program structures (large deductibles, retrospective rating plans, captives, etc.). Reviews client data and utilizes HUB analytics platforms to provide clients with analysis of the data to assist in structuring risk financing and risk transfer strategies.
Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
When counseling clients on appropriate coverage, will assess risks based on clients' situation and determine proper coverage to insure and mitigate those risks.
Builds strong relationships with internal customers (producers, product lines specialists, Risk Services, and Claims Consulting) as well as our external trading partners.
Oversees product line specialists (Property, Casualty, ProEx) in negotiating terms, conditions, program structure, and pricing with insurance carriers. In some cases will take the lead in these negotiations in lieu of product line specialist engagement.
In situations where special carrier programs are available, determines if those programs are appropriate for particular clients. Then consults with clients on the benefits of those programs. Will then work with carriers to quote coverage through appropriate program.
Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.
Leads client meetings (including renewal meetings), independent from producer or manager as needed.
Supports, mentors, and trains Account Managers, Associate Account Managers, and Account Coordinators, as necessary.
May oversee functions performed by Account Managers and Associate Account Managers including approval of renewal strategies and resolution of client and carrier issues.
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients' insurance needs.
Responsible for overall retention of accounts in assigned book of business.
Assists in development of new business from existing accounts, and supports Sales Professional on assigned prospects. Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.
Appropriately documents conversations with clients and carrier representatives and updates all HUB agency management systems when necessary. Ensures the accuracy of data in those systems.
Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients
Travels on company business as required.
Prepares reports for management as required.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.