Account Director

Telligen • Washington, DC

16d • $172,000 - $227,000 • Remote

About The Position

As an Account Director, you will be a senior client and contract leader responsible for the successful management, execution, and growth of a portfolio of population health and quality measurement programs for Telligen, including large and complex Medicaid-focused initiatives. This role provides both account management leadership and executional oversight across multiple programs, serving as a primary executive liaison for clients while ensuring high-quality delivery, compliance, and financial performance.
You will also play a key role in driving portfolio growth, helping to identify and pursue expansion opportunities, support new business development, and strengthen Telligen’s strategic position with existing and prospective clients.
This is a remote position; however, candidates must live in Massachusetts, Maryland, Pennsylvania, or Washington, DC to be eligible. Periodic travel to client locations is expected.

Requirements

• Bachelor’s degree required; Master’s degree preferred
• Demonstrated experience leading large-scale, complex healthcare programs, preferably supporting Medicaid and/or Medicare quality measurement and population health initiatives (e.g., HEDIS, CMS Core Sets, value-based payment programs)
• Proven ability to manage end-to-end delivery of multi-scope, data-intensive contracts, including quality measure development, calculation, reporting, and performance analytics
• Strong understanding of healthcare data ecosystems, including claims, clinical data integration, data validation, and performance measurement systems
• Experience overseeing healthcare IT and data platforms, including data warehousing, reporting portals, and payer-facing systems
• Established success in client relationship management, with the ability to build credibility and trust with state agency stakeholders and executive leadership
• Demonstrated leadership of cross-functional teams, including direct management of manager-level staff and oversight of larger, matrixed teams (15+ individuals)
• Ability to quickly develop domain credibility in complex programs and lead teams with deep subject matter expertise
• Strong strategic mindset, with the ability to transition from hands-on program immersion to executive-level oversight and long-term planning
• Proven track record of supporting business development and portfolio growth, including identifying opportunities, contributing to proposals, and expanding existing client relationships
• Excellent communication and executive presence, with the ability to translate complex technical, quality measurement, and population health concepts into clear, actionable insights for diverse stakeholders

Responsibilities

• Provide senior-level account management and executional oversight for a portfolio of population health and quality measurement programs, including Medicaid quality initiatives
• Lead the end-to-end delivery of large, complex Medicaid quality measurement and population health programs, including HEDIS, CMS Core Sets, and value-based payment initiatives
• Oversee multi-scope, data-intensive contracts encompassing measure development, calculation, reporting, and performance analytics
• Provide strategic and operational oversight of healthcare data environments, including claims and clinical data integration, data validation, and quality measurement systems
• Partner with technology and analytics teams to ensure effective use and performance of data platforms, reporting tools, and client-facing portals
• Serve as the primary senior-level client lead, building credibility and trusted relationships with state agency stakeholders and executive leadership
• Translate complex technical, quality, and performance information into clear, actionable insights for diverse audiences
• Lead and develop cross-functional teams, including direct management of manager-level staff and oversight of large, matrixed teams
• Set strategic direction for assigned accounts, balancing hands-on program knowledge with executive-level planning and long-term roadmap development
• Identify risks and opportunities within programs and proactively drive solutions that improve outcomes, client satisfaction, and contract performance
• Support portfolio growth by identifying expansion opportunities, contributing to proposals and RFP responses, and strengthening existing client relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level