Account Director
About The Position
Envoy is an end-to-end digital consultancy that helps organizations accelerate growth through connected customer experiences. Trusted by iconic brands and tomorrow's category leaders, Envoy's multidisciplinary team of strategists, designers, and technologists deliver client impact through brand building, ecommerce, digital products, built environments, marketing and communications. Headquartered in Irvine, California with offices in San Diego and Chicago, Envoy transforms experiences for clients such as T-Mobile, Visa, Arlo, Nike, Hyundai and Diageo. We’re hiring an Account Director to lead client relationships, drive strategic engagement across multi-discipline projects, and grow long-term partnerships. You’ll be the primary client-facing leader for a portfolio of key accounts, responsible for commercial outcomes, strategic direction, and cross-functional team delivery.
Requirements
- 7+ years in client services/account leadership in an agency environment.
- Proven track record of managing and growing complex, multi-disciplinary accounts.
- Strong business/operational acumen: experience with scoping, pricing, contracting and forecasting.
- Excellent client-facing and presentation skills; comfortable engaging C-suite stakeholders.
- Deep understanding of design and technology processes.
- Experience with development technologies, digital production, third-party applications and platforms.
- Comprehensive knowledge and experience working in digital marketing and media
- Exceptional project/people management and the ability to coordinate cross-functional teams.
- Data-informed mindset: experience using metrics and KPIs to demonstrate impact.
- Strong negotiation, problem-solving and conflict-resolution skills.
- Bachelor’s degree.
- Willingness to travel to client sites as required.
- The ability to work hybrid out of our Irvine office up to 3 days a week.
Responsibilities
- Own and grow a portfolio of client relationships; act as the senior partner and trusted adviser.
- Support in defining account strategy and develop annual growth plans (upsell, cross-sell, renewals).
- Translate client business objectives into clear briefs and measurable project goals.
- Drive client satisfaction, capture feedback and implement continuous improvement.
- Own organic growth planning, reporting and forecasting for key accounts.
- Represent the agency externally (events, thought leadership, case studies).
- Ensure projects deliver on time, on budget and to agreed quality standards; remove blockers and escalate appropriately.
- Lead proposal development, scoping, pricing and contractual negotiations in partnership with finance and leadership.
- Coordinate internal teams (strategy, design, research, engineering) to align delivery and maintain momentum.
- Maintain executive-level stakeholder engagement; present work and outcomes clearly and persuasively.
- Mentor and develop mid/senior client leads and project managers; contribute to hiring and team development.
Benefits
- Envoy offers 100% employer-paid health and dental, vision, 401(k) matching, paid vacation, sick leave, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
