Account Director

JLL•Milpitas, CA

12d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. He/she creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving. MAJOR ACTIVITIES AND RESPONSIBILITIES: Delivery of Client Satisfaction Establish the vision and strategy of the account plan ensuring there is alignment with the client's objectives and interests. Drive the account plan to deliver high-quality results that exceed the client’s expectations. Become a reference for best-in-class service delivery Recognizes opportunities for account growth then articulates the value proposition and ensures its implementation across the platform. Builds and Manages High Performing Teams Ensures the best-qualified candidate is hired for all roles on the account. Thoroughly and critically assesses direct reports and their underlying team. For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress. Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion. Provides point in time coaching to elevate performance. Achieve Financial Results Manages account financials to ensure plan is met or exceeded in both growth and profitability. Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography. Mitigates risk for the organization by ensuring A/R is maintained. Contributes to the Growth of the Company Brings to the organization any leading practices and/or innovations

Requirements

Bachelor’s degree. MBA is desirable.
Eight or more years of progressive experience in commercial real estate including retail property management, with multiple property responsibilities preferred.
In-depth understanding of the financial aspects of site performance.
Maintains the highest professional standards, builds trust and gains respect and provides superior Client service through listening to Clients, anticipating their needs, delivering the value they expect, and supporting their long-term success.
Builds shapes and communicates the firm’s values and culture and creates a climate in which people want to do their best.
Demonstrates the ability to think broadly, create a shared vision, and embrace change as an opportunity.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

MBA is desirable.

Responsibilities

Delivery of Client Satisfaction Establish the vision and strategy of the account plan ensuring there is alignment with the client's objectives and interests.
Drive the account plan to deliver high-quality results that exceed the client’s expectations.
Become a reference for best-in-class service delivery Recognizes opportunities for account growth then articulates the value proposition and ensures its implementation across the platform.
Builds and Manages High Performing Teams Ensures the best-qualified candidate is hired for all roles on the account.
Thoroughly and critically assesses direct reports and their underlying team.
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion.
Provides point in time coaching to elevate performance.
Achieve Financial Results Manages account financials to ensure plan is met or exceeded in both growth and profitability.
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
Mitigates risk for the organization by ensuring A/R is maintained.
Contributes to the Growth of the Company Brings to the organization any leading practices and/or innovations