Account Director

BOLDSCIENCE

10d

About The Position

A BOLDSCIENCE Account Director (AD) is a client service powerhouse. They have a wealth of experience in the Medical Communications industry. They have managed large accounts and have experience working across various deliverables. An AD does not specialize in one area; they have a breadth of expertise that they can draw on to ensure that BOLD clients receive the highest quality standard. This includes client management, project & financial management, organic growth, and scientific knowledge. An AD quickly becomes a trusted partner to their clients and assumes day-to-day contact, offering the highest level of strategic guidance and counsel. A BOLDSCIENCE AD is egoless, leads by example, and is all about the team. Collaboration is one of their key strengths. They take the time to give clear briefs, always stopping to listen to establish realistic timeframes and answer any questions. They pride themselves on people management and their ability to line manage, coach, and mentor their team to success. They love people management and take pride in developing and upskilling the team around them.

Requirements

Extensive experience working within the Medical Communications industry
Has been in a client-facing role, leading and actioning projects within a fast-paced agency environment
Experience working across multiple small accounts with competing priorities
Worked across a range of therapy areas and project deliverables
Excellent project management skills and is confident with account financials, including budgets and forecasting
People-focused approach with experience managing teams and collaborating effectively with wider business units such as scientific and creative
Has a high level of scientific knowledge
Thorough understanding of pharma regulations and best practices
Bachelor’s degree preferred in science, pharmacology, or medicine

Responsibilities

Develops a strong working and trusted relationship with the client, quickly becoming their day-to-day contact and ensuring client satisfaction is maintained
Demonstrates a strong scientific understanding of the client’s business and therapeutic areas
Provides onsite support for initiatives where required
Drives client strategy, oversees projects, and helps to solve business issues as they arise
Provides strategic guidance to the team to enable successful project execution and identify potential issues as they arise
Uses strength of client relationship to secure agency business and ensure client satisfaction
Supports in developing and implementing the client strategy in partnership with the scientific lead. This may include franchise/brand/medical/publication strategies as appropriate
Provides strategic and operational direction to account teams
Has a good understanding of competitor activity and market context
Works with senior leaders to ensure the client receives appropriate strategic, creative, and digital planning
Effectively drives projects and directs tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team
Has a robust understanding of our internal processes, workflows, and resourcing; clear on what level is required to complete each task
Provides strategic guidance to the team to enable successful project execution and foresees any potential issues
Reviews content and provides sign-off on work partnering with the scientific lead
Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions
Takes responsibility for financial planning, revenue forecasting, WIP reporting, and timely invoicing
Works with senior management to ensure adequate resourcing for accounts
Delivers projects as agreed within clients’ financials and timelines. Ensures ongoing transparency with clients on the financial health of account, including recovery of out-of-scope items and any project scope changes
Builds strong relationships with the Finance team, providing accurate and timely information when needed
Ensures that timesheets for yourself and team are completed in a timely manner
Drives organic growth across their accounts and identifies opportunities across the wider team with support from senior team members
Supports senior team members on new pitches and attends F2F pitch presentations when required
With assistance from senior team members, generates ideas & proposals for new projects
Leads on proposals for small pitches and annual client planning and organic growth on their account
Manages direct reports effectively by providing constructive and actionable feedback
Provide regular feedback to the team throughout the course of projects
Mentors junior-level team members and adopts a coaching approach to ensure that they are supported
Effectively directs, delegates, and oversees activities of junior colleagues, ensuring that excellent quality is maintained
Develops and mentors mid-level staff to instill best practice