Account Director

Lucid Group•Philadelphia, PA

28d

About The Position

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years. Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential. This position is aligned to one of our three capabilities: Scientific and Medical Communications: Translating scientific insight into impactful strategies and compelling narratives that inspire change. Our other capabilities include: Commercial Communications: Accelerating a brand's trajectory with data-driven strategies and creativity that moves markets. Consulting: Specialised life-sciences consulting - empowering clients to optimise operating models, maximise asset potential and drive sustainable transformation. Job Summary The Account Director is a senior client services lead responsible for the direction and execution of client programs across key accounts. This individual plays a critical role in building strong client partnerships, ensuring high-quality delivery, and contributing to account stability and growth. This role blends strong executional leadership with developing strategic capability. The Account Director is expected to contribute to strategic thinking, identify opportunities, and support account growth, while partnering with senior leadership to shape long-term direction. They serve as a key connector between clients and internal teams, ensuring seamless delivery, strong collaboration, and consistently high standards.

Requirements

5+ years of experience in medical communications or healthcare agency environment
Experience managing projects and contributing to client relationships
Exposure to Medical Affairs (e.g., scientific communications, congress activity, medical education, KOL engagement)
Experience working in a fast-paced, cross-functional environment
Demonstrated ability to problem-solve and manage multiple priorities
Experience mentoring or supporting development of junior team members

Nice To Haves

Experience contributing to strategic planning or program development
Exposure to account growth or business development activities
Experience presenting to clients or supporting pitches

Responsibilities

Serve as a key point of contact for assigned accounts, supporting overall client relationship health
Build trusted relationships with client stakeholders through responsiveness, reliability, and strong communication
Demonstrate a solid understanding of client business, Medical Affairs objectives, and evolving needs
Proactively identify risks or challenges and partner with senior team members to resolve them effectively
Contribute to client satisfaction, retention, and long-term partnership growth
Contribute to the development of client strategic plans, bringing insights and perspective to discussions
Translate client objectives into well-structured programs and deliverables, with support from senior leadership
Identify opportunities, gaps, or emerging needs within accounts and escalate or shape into potential solutions
Begin to act as a thought partner to clients, growing confidence in providing strategic recommendations over time
Support development of innovative programs and content aligned to Medical Affairs goals
Lead day-to-day execution of the account plan, ensuring projects are delivered on time, on budget, and at high quality
Scope projects and support SOW development, ensuring alignment to client expectations
Partner closely with Medical, Strategy, Creative, and Project Management teams to ensure seamless execution
Maintain oversight of multiple projects, ensuring consistency and quality across deliverables
Participate in post-project reviews to identify successes and areas for improvement
Support financial management of accounts, including forecasting, tracking, and budget oversight
Ensure projects are delivered within scope and contribute to overall account profitability
Help identify and address account risks, including scope creep or delivery challenges
Contribute to achieving revenue targets through strong account management
Contribute to organic growth by identifying incremental opportunities within existing accounts
Support development of proposals, scopes, and pitch materials
Participate in client presentations and new business opportunities, as appropriate
Build internal awareness of account opportunities and help connect clients to broader Lucid capabilities
Manage and mentor junior team members, providing guidance, feedback, and development support
Foster a collaborative, accountable, and solutions-oriented team environment
Help ensure teams are appropriately resourced and set up for success
Lead by example in setting standards for quality and ways of working
Build strong partnerships across internal functions (Medical, Strategy, Creative, Operations, Analytics)
Act as a connector across teams, ensuring alignment between client needs and delivery
Support collaboration with global teams where relevant to ensure consistency and knowledge sharing