Account Director

Imagination•New York, NY

6h•$125,000 - $135,000•Hybrid

About The Position

The Account Director is responsible for managing the day-to-day business across client projects. This includes acting as the client’s trusted partner and point of contact for all new project briefs. In addition, the Account Director also converts briefs from Proposal to WIP while managing a project team, with the support of Imagination’s creative and production leads.

Requirements

10 + years experience working in an agency environment
Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
The ability to work on and manage multiple projects concurrently
Excellent presentation, communication and client liaison skills
Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
Team player, must be flexible, inclusive, positive and helpful
Excellent attention to detail
Leads by behavior and attitude, not through position or tenure
Thinks strategically – knowledge of Imagination and Client practices
Inspires creativity and innovation – imagines creative solutions
Drives results – achieves high levels of customer satisfaction
Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
Flexibility and adaptability, able to adjust to changing client needs and market conditions
Strong organizational skills, able to manage project timelines, budgets, and resources effectively
Ability to work weekends and holidays on occasion as required by client workload
Must be able to travel internationally for up to two weeks at a time.

Responsibilities

Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
Provide highly responsive client service ensuring very high levels of client satisfaction
Manages reverse brief process with clients
Propose new initiatives that help sustain and develop the account
Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
Constantly looks for opportunities to grow their clients business
Build relationships with your clients key external agencies
Manages client project debrief process
Oversee a team of account managers and coordinators, providing them guidance and checking quality of work
Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities
Design, understand and manage the scope and its deliverables lists
Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately
Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
Ownership of agenda, meetings & client calls
Work with Resource Management to manage client workload (current and forecast)
Works closely with the specialized Production Leads in the delivery of projects
Oversee budgets, change orders, and fee structure
Understand burn reports
Manages internal project debriefs
Manages the case study production process to ensure your clients projects are added to our case study library
Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
Work closely with your Client Service, Director in the growth and development of your clients
Ensures Team process compliance (creative, financial & system)
Accountable for timely reconciliation and client communication

Benefits

Work with a state-of-the-art product and deliver it to exciting and innovative brands
Learning and development opportunities that contribute to professional growth
A fun, engaging work culture
Be part of a mission-driven team that values agility, integrity, and excellence
Opportunity to contribute to large-scale, high-impact projects from day one
Comprehensive paid time off benefits
Hybrid work model, where our team comes into the office a minimum of 3 days per week
Generous parental leave
Up to 4% safe harbor company 401k match
Comprehensive, low-cost health benefits