Account Director

JLL•Indianapolis, IN

1d•Remote

About The Position

The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions across our global portfolio of over 1.6 billion square feet. This senior executive role combines strategic vision with operational excellence, translating JLL's strategy into business opportunities while exceeding revenue and profitability targets to secure long-term partnerships. Day-to-day responsibilities include developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities, building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning, managing complex client relationships across technology, industrial, financial services, and healthcare sectors, analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth, overseeing financial performance including budget management, revenue optimization, and maintaining receivables standards, collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities, and delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration.

Requirements

Minimum 10 years of executive leadership experience in Facility Management and Commercial Real Estate
Demonstrated success developing Integrated Facility Management solutions for Fortune 500 organizations
Proven track record hiring, training, and retaining teams of 100+ professionals in outsourced service environments
Strong financial acumen with experience managing budgets and driving profitability
Bachelor's degree with comprehensive business experience across multiple functions
Strategic mindset with ability to see big picture while executing tactical initiatives
Results-driven approach with capability to take corrective action decisively when performance gaps occur

Nice To Haves

MBA or post-graduate studies
Experience with complex, large, and heavily matrixed organizations
Commercial real estate industry trend awareness and data-driven decision making
Transformational leadership experience leading change with energy and resilience
Track record of making complex decisions and taking calculated risks in growth environments

Responsibilities

Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities
Building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning
Managing complex client relationships across technology, industrial, financial services, and healthcare sectors
Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
Overseeing financial performance including budget management, revenue optimization, and maintaining receivables standards
Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration