Account Director

Merge • Kansas City, KS

39d • Hybrid

About The Position

At MERGE, we are Built Different . We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant. This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Account Director, you will… Oversee an account within our client services team. You’ll act as a senior solution-oriented leader and key point of contact that thrives on developing lasting relationships between the client and agency teams. Utilizing industry knowledge and experience, you will lead and collaborate with team members to develop effective and innovative in-store and digital campaigns. This position involves consistent client contact and a high level of performance in a fast-paced environment.

Requirements

• 8-10 years of account management experience at an advertising agency or similar
• Superior professional communication and presentation skills and thrives in a fast-paced environment
• Ability to evaluate competitive communications across categories, consumers, services, cultural trends, etc.
• Willingness to roll up your sleeves to be a constant leader to a team in a highly collaborative environment and to develop and execute client service strategies
• Advanced client management skills, especially as it relates to expanding business within existing clients
• Commitment to the client, attention to detail, and strong problem-solving ability
• Bachelor’s degree or equivalent experience

Responsibilities

• Regular assimilation of business, customer, and marketplace insights into the development of strategies and marketing programs for in-store and owned digital properties
• Efficiently and effectively balance the dual expectations of the agency and our clients
• Maintain consistent and regular communication with client teams to share progress, creative campaigns, and deliverables to ensure we are on strategy, on time, and on budget
• Guide clients by educating them with strategy, ideas, trends, and thought leadership
• Create and build relationships with clients to deliver on the overall needs of the client and agency
• Sign off on internal agency materials for reporting to the client
• Grow business by utilizing experience to identify additional business needs and implement solutions
• Leverage experience and capabilities to craft strategic creative solutions for both existing and new business clients
• Incorporate senior staff from other departments as project objectives or issues warrant
• Manage and grow a team as a mentor and trusted advisor to the account team

Benefits

• meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Director