Account Director

HLK•Cary, NC

2d•Hybrid

About The Position

This role will serve as the primary day-to-day contact with our client based in the Raleigh/Cary, NC area and requires on-site meetings and visits. Therefore, only candidates local to that area are being accepted. The individual will work with the client to define and achieve their goals, partnering closely with agency cross-functional groups to provide thoughtful solutions with measurable results. As a people manager, this individual is accountable for the professional development of their team members, hiring and growing their team to support their accounts, team administrative duties, and aligning the appropriate cross-functional internal teams to deliver on client needs. The right candidate will thrive in a fast-paced agency environment, be able to switch gears comfortably in response to changing business dynamics or client priorities, and help teams balance multiple workstreams.

Requirements

Minimum of 8 years of experience in an account management role, preferably at an agency
Proven ability to foster relationships with senior-level clients, Directors, VPs and C-level executives
Proven ability to grow and manage internal teams, both within the account management department and across other functional departments
Track record of delivering effective or award-winning marketing solutions that helped drive marketing results
Excellent financial management and negotiation skills - including an ability to manage revenue, profitability and expenses
Exceptional communication skills, including small-group and large-group presentations
Understanding of and ability to tie creative solutions to marketing metrics
Proven ability to lead cross-functional teams
Power user of video conferencing, presentation software and standard business software with superior organizational skills

Responsibilities

Develops a command of assigned clients’ business dynamics, category, competitive set and customer base - leverages that business understanding to build partnerships with, bring thought-leadership to, and deliver strategically-relevant solutions for HLK clients
Develops a deep understanding of agency capabilities and strengths that can be leveraged to achieve client goals; recognizes opportunities and brings them forth to mutually benefit client and agency growth
Recognizes opportunities and sells HLK capabilities to help grow the business
Delivers a consistently high level of client satisfaction and work quality across all assigned accounts
Manages growth, profitability and, when necessary, risk mitigation across accounts - is responsible for meeting or exceeding annual goals & budgets on each account
Directly manages, mentors and coaches at least one direct report, and is responsible for their professional development, HLK experience, ongoing coaching and reviews
Embodies and embraces our agency core values of Be Curious, Be Thoughtful and Be Brave; leads by example with these values in mind to foster an empowered and collaborative team atmosphere