Account Director

Acquire Intelligence•Irving, TX

About The Position

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! POSITION DESCRIPTION Account Director Site: Irving, Texas Reporting to: Senior Account Director Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF YOUR ROLE As an Account Director, you are responsible for managing client relationships, within your designated portfolio, to ensure exceptional service delivery, achieving business targets, and identifying growth opportunities through upselling and cross-selling. This role focuses on fostering trusted partnerships with clients while aligning internal resources to deliver consistent value.

Requirements

Bachelor’s degree in business or a related field (preferred).
5+ years of experience in account management, sales, or a related role within the BPO industry (preferred).
Proven track record of managing diverse client portfolios and achieving business targets.
Familiarity with business process outsourcing (BPO) operations or sales.

Responsibilities

Client Relationship Management Build and maintain trusted relationships with key stakeholders, including C-suite executives.
Conduct regular meetings to review performance, address concerns, and identify growth opportunities.
Act as a trusted advisor to clients, enhancing their engagement and satisfaction.
Work closely with internal stakeholders, including HR, IT, marketing, and finance, to align solutions with client objectives.
Support continuous improvement initiatives to enhance client outcomes.
Performance and Compliance Management Ensure compliance with SLAs, performance targets, and contractual obligations.
Implement commercial governance frameworks to meet audit standards and maintain service quality.
Provide accurate and timely reporting on client performance, renewals, and strategic initiatives Revenue Growth and Sales Meet and exceed revenue, profitability, and client satisfaction targets.
Identify and execute upselling and cross-selling opportunities to maximize client value.
Develop business cases and proposals to secure additional engagements.
Lead and participate in RFI, RFP, and RFQ responses when required