Director of Operations
About The Position
The Account Director will be responsible for managing a team supporting a high tech client portfolio and overseeing all aspects of facilities services operations, including human resources, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations. This role involves developing, planning, and cost-controlling procedures to ensure contract compliance across multi-site locations, and is crucial for client performance, satisfaction, and retention. The Director is also expected to drive continuous improvement through staff development and operational excellence. The primary objective is to lead a multi-site operations team in delivering integrated facility management services across diverse environments such as automotive service centers, EV charging hubs, laboratories, and offices. Key aspects include ensuring safety, efficiency, customer satisfaction, and contract adherence, alongside managing budgets, client communications, and internal operations performance. A critical part of the role is to build scalable infrastructure (people, process, tools) to support the client’s anticipated exponential growth.
Responsibilities
- Manage a team supporting a high tech client portfolio
- Manage all aspects of the facilities services operations through planning, organizing, and directing the activities of associates
- Handle human resources management
- Handle accounting
- Handle Environmental Health & Safety (EH&S)
- Handle energy management
- Handle performance quality
- Handle profit and loss (P&L)
- Handle procurement
- Handle client relations
- Develop, plan, and cost-control procedures to ensure contract compliance across multi-site locations
- Be responsible for the performance, satisfaction, and retention of the client(s)
- Drive continual improvement by fostering a culture of staff development and operational excellence
- Lead a multi-site operations team to deliver integrated facility management services across automotive service centers, EV charging hubs, laboratories, and office environments
- Ensure safety, efficiency, customer satisfaction, and contract adherence
- Manage budgets, client communications, and internal operations performance
- Build scalable infrastructure (people, process, tools) to enable client’s planned exponential growth
Benefits
- Comprehensive benefits package
- Company incentive or bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
