Account Director (NYC)

Born Social•New York, NY

1h•Hybrid

About The Position

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow. For the last 10 years, they have helped brands navigate and harness the chaos of social, working with household names like Uber, Mars, and Ford, as well as next-generation brands like Seedlip and Primark. The agency is powered by Croud, a leading performance marketing agency, and works closely with Croud to help brands integrate brand and performance strategies. As part of the Croud Group, employees benefit from the shared office and team environment. Born Social is an ambitious team of almost 150 people across the UK & US, growing rapidly and looking to recruit founding members for their US team. As an Account Director, you will lead teams to deliver industry-leading work by utilizing your knowledge of social-first strategy and output, while building in-depth relationships with clients. The role involves working across both retainers and project work, collaborating with all specialist roles.

Requirements

You have 4+ years experience in a Client Services role in an agency setting
You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
You've got experience in the commercial running of account work
You've got a proven track record of retaining, developing and ultimately growing accounts
You're passionate about improving client experience and love the relationship development needed to do this

Nice To Haves

Experience working with global brands, ideally in FMCG

Responsibilities

Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it.
Account Leadership: Setting up teams effectively to support your pursuit of a higher standard of work.
Account Leadership: Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work.
Account development: Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth.
Account development: Leading any pitches, proposals and scoping for additional work.
Account development: Educating clients on Born’s development and thought leadership content, along with industry updates.
Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies.
Project Management: Organising key calls, meetings (team & independent) and Quarterly Reviews.
Project Management: Recognising and resolving delivery or client issues or lack of results.
Project Management: Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met.
Commercial Management: Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly
New business & growth: contributing to the winning new business through pitches and proposals, leading on the strategic direction.
New business & growth: Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.