Account Director - Superintelligence

Lambda•California, PA

18d•Onsite

About The Position

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

Requirements

10+ years of experience in Account Management, Customer Success, or equivalent, ideally within cloud infrastructure or AI/ML-focused companies.
Proven track-record driving customer retention and expansion at Enterprise scale.
Strong technical understanding of cloud infrastructure, GPU/AI workloads, developer workflows or related fields; able to engage with ML/AI researchers and engineering teams, yet translate outcomes into business value.
Excellent written/verbal communication skills, and comfort operating in executive forums; ability to de-escalate complex issues and maintain trusted advisor status with key stakeholders.
Process-oriented, metrics-driven, with a mindset of continuous improvement and ability to scale operations.
Strong leadership presence: able to build, influence, and lead cross-functional teams in a fast-paced environment.

Nice To Haves

background in AI hardware, GPU clusters, HPC, or large-scale cloud infrastructure.

Responsibilities

For your assigned book of business, define and lead the overall account strategy for Lambda’s AI infrastructure platform, ensuring customers derive maximum value and achieve agreed upon measurable outcomes.
Serve as a trusted advisor. Build and deepen relationships across a broad range of stakeholders including end-users, decision-makers, and executives. Align on a joint success plan, including a roadmap for mission critical workloads and their associated compute demand plans.
Establish customer health metrics and target benchmarks (user adoption, utilization, support metrics, sentiment, retention, and expansion); create remediation plans where off track.
Drive customer onboarding and lifecycle processes — ensure seamless cluster deployment, adoption; understand and advocate for new feature requests as they present themselves.
Partner cross-functionally with Product, Engineering, Customer Experience, and Marketing to ensure exceptional value realization.
Lead quarterly business reviews (QBRs) and executive engagements with strategic accounts; articulate Lambda’s roadmap, manage expectations, and ensure alignment on mutual goals.
Advocate internally for customer needs, feature enhancements and best practices — act as a champion for the voice of the customer within Lambda.