Account Director, Startups Expansion

OpenAI•San Francisco, CA

3d•Hybrid

About The Position

OpenAI is seeking a highly motivated and experienced Account Director to join our Startups Go To Market team. You will play a critical role in owning relationships with top startup customers and supporting them in building successfully on the OpenAI platform. We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will support startups building effectively with OpenAI’s APIs, and provide access to OpenAI teams and expertise to support their growth. This role is a mixture of technical understanding, vision, partnership, and strategy. You’ll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models. You’ll work cross-functionality with product, research, engineering, support, and solutions architecture to help customers get the most out of our models. This role is based in San Francisco or New York. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Requirements

8+ years selling platform-as-a-service, cloud, or other API products
Experience working in or around the startup ecosystem, preferably as either a founder of a startup, an employee of a startup, or someone who worked with startup customers
Supporting the growth and product development of fast-growing, high-performance companies
Working directly with C-level executives and startup founders
Communicating technical concepts to customers and internal stakeholders
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Responsibilities

Manage a portfolio of startups accounts, developing and executing strategies for a comprehensive account plan
Partner with solutions architects to drive successful technical engagements with startups, accelerating their product development process
Own a consumption revenue target
Manage consumption revenue forecasts
Analyze key account metrics to create reports and provide insights to internal and external stakeholders
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Serve as an advocate for improving the startup experience building with OpenAI, synthesizing product feedback from insights captured from our work with startups
Closely monitor the industry landscape and startup landscape and contribute to corporate strategies
Support the recruitment and onboarding of other teammates
Support the development of company culture