Account Director, Ecommerce & Amazon

Amp Agency•Seattle, WA

67d•Remote

About The Position

E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as an Account Director for our Amazon CPG business. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world's largest consumer packaged goods brands. In a work-from-home environment; teaching, training and the development of all team members are essential to creating a positive culture. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services are key to our approach. In addition to leading the team & client relationships, new business development is a core focus that all leaders actively participate in. The Account Director functions as the main client relationship manager of Agency consumer promotion and shopper marketing program deliverables within multiple categories or retail channels. Primary role is to provide thought leadership as the face of the Agency to the senior-level sales/marketing team during the conceptual development, communication design, execution and analysis of programs. A successful Account Director will focus on financial health of the client, organic business development, effective and efficient program management of the Agency team and results that are in concert with client and retailer initiatives. Proficiency in conceptual selling and consulting will be defined by effective written and oral communication skills with clients, customers, and agency partners.

Requirements

Must have Amazon Seller Central (5+ years) and Amazon Vendor Central (5+ years) experience
Expert level influencing skills - the ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
Expert level execution skills - the ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results
Expert level credibility skills - ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
Excellent strategic thinking and process development skills
Excellent organizational and problem-solving skills
Excellent communication skills, both written and verbal
Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
Team player with good people skills
Bachelor's Degree or equivalent experience
3-5 years of experience in team supervisory
6-8 years of experience in the role of leader/manager in agency or brand management, including experience in shopper marketing
Ability to make oral presentations
Team building Skills
Flexible and adaptable, able to change and alter according to changes in projects or business environment
Excellent customer service orientation
Track record of building and maintaining customer/client relationships
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Strong prioritization skills
Ability to exercise sound judgment

Nice To Haves

MBA Degree or equivalent experience

Responsibilities

Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division's annual sales budget via current client growth, new service creation, new business development, etc.
Manage, nurture and own key client relationships to ensure satisfaction, retention, and growth, identify opportunities to upsell and expand services, proactively address client needs, and collaborate with internal teams to deliver tailored solutions that drive long-term success building a trust-based partnership with client teams, and agency partners
Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges.
Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty.
Develop standards, systems, and best practices (using people or technology) to consistently improve upon our ways of working.
Innovate upon & improve current offers.
Building the formal frameworks and methodologies for key strategic issues both leveraging existing resources and creating new innovative concepts across the organization, ensuring processes are in place.
Participate in hiring of business managers & strategic business advisors.
Entails managing both accounts and direct reports.
Collaborates with executive leadership and peers to ensure understanding of key initiatives and results.
Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented.
Demonstrate product category or retail channel ownership with Marketing and Sales client base to show Agency thought leadership as a consultant
Cultivate strong relationships with client trade, sales and marketing teams, including 3rd party agencies as required, to harmonize cross-functional client communications from inception to analysis of client programs
Oversee proposals and program presentations for effective and efficient resources to meet the client goals and agency revenue targets
Identify new business opportunities within existing clients as well as with extended client base
Synchronize and standardize best practices for client program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
Effective recruiting, hiring, training, and development of direct reports
Serve as financial relationship owner for cross-agency team departments and/or clients to deliver timely client decisions and approvals
Activate assignments and encourage partnership with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer/ shopper insights that drive behavior change
Engage, mentor and inspire Agency cross-functional team by teaching the fundamentals, empowering proactive thinking, communicating team goals and considering succession planning/hiring needs
Identify cross-company Marketing Services revenue-driving opportunities
must have the ability to perform the job safely by demonstrating full awareness of his/her surroundings. Will utilize proper safety techniques and equipment use when necessary. Will be proactive in alerting Management of any unsafe act or condition to prevent injuries.