Account Development Representative

Busch Products•Schenectady, NY

4d•Onsite

About The Position

Employee-owned premier countertop company is looking for a full-time Account Development Representative in our Schenectady office. JOB SUMMARY: We are seeking a dynamic and customer-focused professional to join Busch Products in developing and maintaining strong relationships with Kitchen and Bath dealers. The ideal candidate will be responsible for identifying and qualifying new dealer partnerships, assessing the needs of existing clients, and ensuring exceptional service through personalized support and in-depth product knowledge. Key responsibilities include managing product displays, coordinating sampling efforts, addressing inquiries and complaints, and overseeing warranty concerns. Additionally, this role will actively engage with industry organizations to promote Busch Products and expand market presence. A strong commitment to customer satisfaction and the ability to build lasting dealer relationships are essential for success in this position.

Requirements

High school diploma or equivalent required.
Two to three years’ sales or customer service experience required.
Strong written and oral communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
Strong problem solving and analytical skills.
Able to connect with people and positively shape their thinking or actions.
Ability to create, compose, and edit written materials.
Excellent organizational, interpersonal, and written communication skills.
Ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing and/or data entry.

Responsibilities

Identify new sales or business expansion opportunities and aggressively market company products and services within defined geographic area.
Schedule appointments and conduct initial or follow-up sales calls to current and prospective customers to sell company products.
Follow up on customer inquiries about product offerings, pricing, and delivery information.
Respond to customer inquiries via phone, mail, fax and showroom visits and prepare sales quotes for current and/or potential customers.
Take lead in organizing Busch Products presence in trade shows, i.e.: Home Show, Parade of Homes, etc.
Work closely with the rest of the Estimating/Education team (Inside Sales supervisor and Account Development Supervisor).
Complete administrative duties including but not limited to; preparing expense accounts, sales call schedules, sales reports and sales correspondence.
Respond to customer requests for product samples and ensure samples are delivered within the requested time frame.
Perform related duties as required to meet department and or company objectives.
Participate in all sales meetings with Sales Management Team (defined above).
Contribute to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner.
Follow all company safety policies and procedures as set forth in the Employee Handbook.