Account Coordinator (LGM Buffalo)

Legends Global•Buffalo, NY

2d•$22 - $26•Onsite

About The Position

LEGENDS GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience. LGM purchased ADPRO Sports in July 2023. ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability. THE ROLE The Account Coordinator is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Account Coordinator oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

Requirements

Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
Sound organizational, records management, time management skills, and attention to detail
The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress
A bachelor’s degree
A minimum of one year of experience in a similar position, or
An equivalent combination of education and experience
Proficient in Microsoft Office products, invoicing systems, online vendor sites

Responsibilities

Quotes product based on customer specifications
Orders product based on customer requests
Completes art sheets required prior to an item being prepared for production
Inputs customer orders into invoicing system
Reviews customer billing and invoicing prior to it being submitted to the customer
Reviews and updates quarterly WIP reports and submit to Vice President of Sales
Provides customer support regarding orders, returns, shortages, damages, and back ordered products
Processes customer credits in the invoice system
Supports outside sales Representatives and their customers
Reconciles vendor invoices with customer invoices
Meets with customers to determine their needs and advise them on how ADPRO can help meet those needs
Checks in and receives products from vendors when time sensitive
Files customer order documentation
Attends outside sponsorship events and company sales