Account Coordinator - Detroit, MI

Nolan Transportation Group•Detroit, MI

2d•Onsite

About The Position

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team. This role involves maintaining daily contact with customers and acting as the primary point of contact for NTG's customer operations teams.

Requirements

Strong communication and negotiation skills
Exceptional customer service and problem solving skills
Competitive nature with a sense of urgency in a fast-paced environment
Attention to detail and highly organized
Team player with multi-tasking and prioritizing abilities
MS Office proficiency and related computer knowledge

Nice To Haves

Bachelor’s degree in Business or related field
1 year of transportation or logistics experience
Microsoft Excel experience

Responsibilities

Act as the front-line resource to provide customer service on the assigned account(s)
Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
Monitor and manage account’s building, scheduling, and tracking responsibilities
Manage communication of all applicable loads to after-hours tracking and coverage teams
Help develop and execute the customer service expectations for all associated accounts
Respond to all customer emails within the expected time window of the customer
Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
Monitor and manage account’s shipments to assure best practices are maintained
When applicable, manage account’s TMS/Portals to maintain best practices
Complete required training
“Close out” accessorial requests (TONU, driver assist , detention, etc.) within 24hrs of carrier’s request or per customer requirements
Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
Consistent communication with Account Managers and Operations Leads about growth opportunities
Perform other related duties assigned