Account Coordinator

CyrusOne Management Services•Dallas, TX

About The Position

Provides routine customer service/account management to assigned accounts. Responsibilities: Help meet overall annual team goal by accepting, processing and following up on order requests received in the queue within 15-30 minutes of receipt Respond to customer inquiries, escalations from GSD and AMs and provide updates in a timely manner Meet activity metrics Work with peers and with cross-functional teams to resolve issues Deliver exception customer service by responding promptly, setting and meeting customer expectations Identify upsell opportunities of other services, working in conjunction with AMs Help retain customer services (MRC) – 100% of MRC through exceptional service Drive at least one process improvement idea Assist in contract renewals and additional orders for services Complete special projects on time and within scope Audit customer specific information to ensure accuracy and consistency Ensure organic growth of contracted services – focused on smart hands, bandwidth – grow by 15% Complete defined training certifications Qualifications: Excellent verbal and written communication skills Strong database and spreadsheet skills (i.e. Access, Excel) Strong organizational skills Ability to analyze data and processes Ability to work in a fast-paced environment Strong task management skills Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process Strong customer relation management skills Experience/Skills: This position requires 1-3 years of Inside Sales and/or Account Management experience. Education: Bachelor’s Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) is required. Location: Dallas area or Northeast preferred CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Requirements

Excellent verbal and written communication skills
Strong database and spreadsheet skills (i.e. Access, Excel)
Strong organizational skills
Ability to analyze data and processes
Ability to work in a fast-paced environment
Strong task management skills
Ability to effectively use sales automation tools, applications software and equipment to manage the sales/service process
Strong customer relation management skills
1-3 years of Inside Sales and/or Account Management experience
Bachelor’s Degree in Business Administration or related field (equivalent work-related experience may be substituted for degree) is required

Responsibilities

Help meet overall annual team goal by accepting, processing and following up on order requests received in the queue within 15-30 minutes of receipt
Respond to customer inquiries, escalations from GSD and AMs and provide updates in a timely manner
Meet activity metrics
Work with peers and with cross-functional teams to resolve issues
Deliver exception customer service by responding promptly, setting and meeting customer expectations
Identify upsell opportunities of other services, working in conjunction with AMs
Help retain customer services (MRC) – 100% of MRC through exceptional service
Drive at least one process improvement idea
Assist in contract renewals and additional orders for services
Complete special projects on time and within scope
Audit customer specific information to ensure accuracy and consistency
Ensure organic growth of contracted services – focused on smart hands, bandwidth – grow by 15%
Complete defined training certifications