Account Coordinator

Topcon Positioning Systems•Oakland, NJ

10d•$25 - $30•Hybrid

About The Position

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you. At Topcon Healthcare, we don’t wait for the future. We invent it. Join us. Learn more about working with us at topconcareers.com The Installation and Training Scheduling Coordinator organizes and manages the scheduling of installations and training sessions for our products and services. This role requires excellent organizational, communication, and problem-solving skills to ensure that installations and training sessions are scheduled efficiently and meet the needs of both the company and its clients.

Requirements

Associate's degree preferred
3 - 5 years of scheduling / dispatch experience
Strong organizational and time management skills.
Bilingual in English and French- Fluency required
Excellent verbal and written communication skills.
Proficiency in scheduling software and Microsoft Office Suite (Excel, Word, Outlook).
Ability to multitask and handle multiple priorities in a fast-paced environment.
Problem-solving skills with a focus on customer satisfaction.
Detail-oriented with a high level of accuracy.
Proactive and able to work independently as well as part of a team.
Adaptable and able to handle changing priorities with a positive attitude.

Nice To Haves

Salesforce/Servicemax knowledge is a plus.

Responsibilities

Plan and coordinate installation and training schedules for clients
Communicate with clients to confirm availability and requirements
Work closely with the installation and training teams to ensure all schedules are met
Serve as the primary point of contact for clients regarding scheduling inquiries and adjustments
Provide timely updates and confirmations to clients on scheduled installations and training sessions.
Address and resolve any scheduling conflicts or issues that arise.
Prepare and provide service quotes to clients.
Collaborate with internal teams, including warehouse, sales operations, sales, customer support, and technical staff, to align schedules with project timelines and client needs
Ensure that all team members are informed of their schedules and any changes promptly
Maintain accurate records of all scheduled installations and training sessions.
Prepare and distribute scheduling reports to relevant stakeholders.
Track and report on scheduling metrics and performance.
Identify opportunities to improve the scheduling process to enhance efficiency and client satisfaction.
Implement and support the development of scheduling tools and systems.

Benefits

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.
We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

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