Account Coordinator
About The Position
Auxiant’s Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Job Summary: Introductory position in the Client Services department with potential advancement opportunities available. The Account Coordinator position supports Account Managers and Account Executives to ensure Auxiant is providing a high level of customer service leading to client satisfaction and retention through various tasks, projects, and custom data reporting.
Requirements
- Knowledge of self-funded or fully insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
- PC Skills including e-mail, Word, Excel, and PowerPoint.
- Excellent interpersonal and written/verbal communication skills.
- Attention to detail and strong problem-solving skills.
- Ability to multi-task.
- 2-4 years related experience; or equivalent combination of education and experience.
Responsibilities
- Provide support to Account Managers on implementation and day-to-day maintenance of clients.
- Coordinate with internal departments on issue resolution for clients, brokers, and other vendors.
- Attend to the needs of clients, brokers, Account Managers and Sales Consultants as a value-added service externally and internally.
- Buy-Down Account Management for partially self-funded clients.
- Directly manage 3-5 lower-maintenance traditional self-funded clients.
- Assist with the preparation of PowerPoint presentations, welcome packets or other materials for client and/or employee open enrollment meetings and health fairs.
- Assist Account Managers on monthly reporting functions and data analysis.
- Develop and maintain positive relations between Account Managers and Operations by aiding effective cross-departmental collaboration toward shared business objectives.
- Assist with client and employee meetings/health fairs as needed (minimal travel as needed).
- Other duties as assigned or appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
