Account Coordinator

Roku • New York, NY

8h • $65,000 - $72,000 • Hybrid

About The Position

As an Account Coordinator for the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for our clients. You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and adapt in a dynamic, fast-paced environment. You will have the opportunity to become an expert in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising. You will be grouped into a pod servicing one of our major lines of business (Enterprise, Indy, Political, Media & Entertainment, or Brand Activation).

Requirements

• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented with a proactive approach to problem-solving.
• Eagerness to learn and adapt in a fast-paced environment.
• Strong interpersonal skills to build and maintain client relationships.

Nice To Haves

• Experience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables).
• Comfort managing tier 3 accounts end-to-end with minimal support.
• Familiarity with CRM software and project management tools (a plus).

Responsibilities

• Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support.
• Manage and master tools like SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other systems critical to campaign execution.
• Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setup.
• Analyze campaign performance metrics to identify trends, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals.
• Develop a deep understanding of the Roku platform, ad products, and the evolving media landscape to effectively support client goals.
• Monitor campaign performance and pacing, providing insights for upselling and renewals.
• Troubleshoot campaign issues collaboratively with teams like Ad Operations, Billing, and Measurement.
• Create post-campaign wrap reports tailored to client needs and account tiers.
• Ensure accurate pipeline management and timely IO processing for seamless campaign launches.
• Build and maintain strong relationships with internal teams and clients to ensure satisfaction and trust.

Benefits

• This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
• Our comprehensive benefits include global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed