Account Coordinator

LT•Phoenix, AZ

15d

About The Position

The Account Coordinator provides support for the Account Services team. The ideal candidate must be extremely motivated and organized to be an asset in our fast-paced environment. A key element of this position is the candidate's ability to think on their feet, have strong organization skills and the ability to manage multiple projects and requests.

Requirements

Education: Bachelor's degree in business, marketing, or a related field is preferred.
Technical Proficiency: Proficiency in MS Word, Excel, PowerPoint, and comfort with AI tools is essential. Familiarity with project management software is a plus.
Communication Skills: Extraordinary communication skills, particularly in providing clear and timely updates to the Account Services team about task status, coordination efforts, and potential issues.
Passion for Innovation: A strong passion for staying updated on the latest trends in AI, technology, marketing, advertising, communications, and innovation, with a drive to apply these insights to your work.
Accountability: A driven and proactive approach to work, with a strong sense of responsibility and accountability. You should actively seek out opportunities for growth and additional challenges.
Team Collaboration: Mention the importance of collaboration skills, as this role involves working closely with internal teams and sometimes managing or guiding others.
Problem-Solving Skills: Highlight the ability to solve problems efficiently, especially when managing multiple tasks or dealing with client requests that may shift quickly.

Responsibilities

Support Internal Teams: Serve as the primary support for account managers and directors by assisting with the organization and execution of day-to-day tasks related to client accounts.
Meeting Facilitation: Capture and distribute clear, actionable meeting notes, ensuring all team members understand their responsibilities and next steps.
Effective Communication: Act as a key communicator within the team, relaying important updates, escalating issues when necessary, and ensuring that all stakeholders are informed and aligned.
Project Management: Oversee the scheduling and tracking of project deliverables within our project management system, ensuring timelines are met and adjustments are made when necessary.
Client Updates: Provide clients with regular updates on project progress, including due dates and status reports, and proactively address any concerns.
Research & Support: Assist with research and gather support materials for client projects, following direction from account managers and directors.
Document Preparation: Assist in creating, editing, and proofreading various client-facing documents such as Scope of Work (SOW) agreements, Internal Account/Project Briefs, Master Services Agreements (MSAs), and Change Orders.
Budget Oversight: Help monitor project budgets, ensuring all financial aspects of client accounts are tracked and reported accurately.
Presentation Preparation: Prepare and refine documents and presentations for client meetings, ensuring clarity, professionalism, and alignment with client objectives.
Calendar & Meeting Coordination: Manage and update team and client calendars, scheduling follow-ups and ensuring all meetings are timely and productive.
Leadership Development: Demonstrate strong people management skills by motivating and guiding internal teams to fulfill their responsibilities effectively.
Special Projects: Tackle special projects and support other departments as needs arise, contributing to the success of both the client and the agency.
Project Prioritization and Deadline Management: Strategically prioritize tasks across multiple projects to ensure all deadlines are consistently achieved.