Account Coordinator

The Franklin Group Inc•Boise, ID

13d

About The Position

Let’s share a little about FBS and then we welcome you to apply: We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho. Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada. We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products, including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops. Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners. We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential. Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc. Primary purpose: Works closely with the Sales Specialist to coordinate customer needs from estimating through invoicing.

Requirements

Communicate effectively, both verbally and in writing
Ability to prioritize tasks, be patient with distractions, and manage time effectively
Willing to be versatile, understand, and follow directions
Devoted to growing a knowledge base
Have a good attitude, be dependable, trustworthy, and respectful
Self-motivated and possess stamina and focus to perform outstanding work consistently
Interest in continuously improving processes, efficiency, and quality
Possess a driver’s license with a clean driving record
Other duties as assigned

Responsibilities

Utilize estimating software and tools to execute precise plan/takeoff requests
Effectively submit, track, review, and compile bid packets for both new and existing customers
Establish and maintain strategic alliances with vendors to assess product availability, lead times, and pricing dynamics
Facilitate the timely generation of sales and special orders, ensuring responsiveness to customer needs
Strategically identify and execute tasks to optimize Sales Specialist capacity, enhancing overall operational efficiency
Collaborate with the department manager to proactively address material shortages and scheduling discrepancies
Uphold meticulous organization of paperwork, files, and email correspondence
Maintain an updated "To Do List" to ensure tasks are systematically addressed without delays
Apply payments in accordance with established procedures, ensuring financial accuracy
Keep customer accounts current with accurate job information and authorized purchasers, including their contact details
Maintain contract accuracy
Communicate seamlessly with salesmen, customers, and suppliers regarding orders and quotes
Follow through promptly with customer and salesman requests, providing timely and accurate information
Relay supplier-related delays and issues to both salesmen and customers
Continuously communicate with the scheduling team to clearly prioritize customer needs based on the availability of their install/service schedule
Timely notification with the scheduling team of any back-ordered products or issues with upcoming jobs that could affect the project running as smoothly as possible
Clearly input customer requests into quotes with accurate product descriptions
Ensure product sign-off before accepting quotes
Proactively communicate lead times, delays, and issues to both salesmen and customers, anticipating inquiries
Obtain prices from suppliers when needed, demonstrating a commitment to customer satisfaction