Account Coordinator

Auxiant•Cedar Rapids, IA

About The Position

Introductory position in the Client Services department with potential advancement opportunities available. The Account Coordinator position supports Account Managers and Account Executives to ensure Auxiant is providing a high level of customer service leading to client satisfaction and retention through various tasks, projects, and custom data reporting.

Requirements

Knowledge of self-funded or fully insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required).
PC Skills including e-mail, Word, Excel, and PowerPoint.
Excellent interpersonal and written/verbal communication skills.
Attention to detail and strong problem-solving skills.
Ability to multi-task.
2-4 years related experience; or equivalent combination of education and experience.

Responsibilities

Provide support to Account Managers on implementation and day-to-day maintenance of clients.
Coordinate with internal departments on issue resolution for clients, brokers, and other vendors.
Attend to the needs of clients, brokers, Account Managers and Sales Consultants as a value-added service externally and internally.
Buy-Down Account Management for partially self-funded clients.
Directly manage 3-5 lower-maintenance traditional self-funded clients.
Assist with the preparation of PowerPoint presentations, welcome packets or other materials for client and/or employee open enrollment meetings and health fairs.
Assist Account Managers on monthly reporting functions and data analysis.
Develop and maintain positive relations between Account Managers and Operations by aiding effective cross-departmental collaboration toward shared business objectives.
Assist with client and employee meetings/health fairs as needed (minimal travel as needed).
Other duties as assigned or appropriate.