Account Coordinator

Acrisure • Las Vegas, NV

20d • $18 - $20 • Onsite

About The Position

The Account Coordinator manages clients’ needs and develops strong relationships through delivery of high-quality customer service. Acts as liaison between clients and internal cross-functional teams. Ensures the timely and successful delivery of our solution(s) per customer needs and improves the entire customer experience through teamwork and proactive customer service.

Requirements

• Developed time management skills
• Problem solving/analytical skills a plus
• Able to make decisions and work independently or with minimal supervision
• Able to think outside of the box and use resources to find answers and solutions
• Intermediate level experience using Microsoft Office
• Interpersonal communication skills

Responsibilities

• Provide excellent customer service to members, client groups, brokers, and providers via phone and email.
• Operates as the point of contact for assigned client groups and brokers.
• Complete monthly/quarterly responsibilities accurately and in a timely manner.
• Ensures the timely and successful delivery of company’s solutions according to customer needs.
• Liaises between the clients and internal teams for solutions.
• Maintains a working-level understanding of the benefit products.
• Attend department or company meetings and trainings as required.
• Conduct portal trainings to educate client groups on how to navigate the online portal.
• Maintain accurate company information and associate distribution lists in the online portal.
• Use attention to detail to catch errors and inconsistencies in data.
• Answer incoming calls for the provider and benefit departments and add call notes to the portal.
• Provide members with ID cards, plan information, and assist with understanding of coverage requested via phone and email.
• Provide excellent customer service to client groups by providing claims data, invoices, enrollment reports, ID cards, call records, plan information, and other data that may be requested by phone or email.
• Assist providers with member eligibility, benefits, and claim status by phone and email.

Benefits

• Comprehensive benefit package, which includes company sponsored Medical, Dental Short Term Disability, Long Term Disability and Basic Life Insurance.
• In addition, we offer Vision, Vacation (Paid Time Off) Holiday pay, 401K, Supplemental Insurance and more.
• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees