Account Coordinator, Repo Team (T-F, 8-5 EST, Sat 1pm - 9-pm)

OPENLANE

20d•$18 - $19

About The Position

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. The responsibility of the Account Coordinator, Repo position is to develop and maintain strong customer service and managerial skills and support their respective team in every aspect of PAR North America’s business. The Account Coordinator, Repo must provide excellent customer service to all clients, recovery vendors, and customers.

Requirements

High School Diploma or equivalent is required.
Previous customer service, recovery, collections, or remarketing experience is preferred.

Nice To Haves

Excellent organizational and communication skills.
Must be able to communicate verbally and effectively in writing.
Competent office skills are required.
Daily use of Google applications such as Gmail, Docs, and Sheets
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Responsibilities

Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers.
Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.
Review and manually report all incoming recoveries received within the internal queue
Follow up on fee approvals with clients for the recovery vendors in order to start actively running accounts
Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle
Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions
Review and process recoveries and handle all additional client requests related to recovery operations.
Monitor and process accounts in all internal system queues as directed.
Act as liaison between client and recovery agent.
Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems.
Maintain a high level of accuracy and productivity in all daily activities.
Perform other duties as directed by PAR Management.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement