Account Coordinator, Employee Benefits

Gallagher • Towson, MD

7d

About The Position

As the Account Corrdinator you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s employee benefits clients. You will work alongside experienced team members as you learn the business. Through hands on learning, you will gain the knowledge, skills and abilities to make client-related decisions independently.

Requirements

• Excellent verbal and written communication skills
• Actively approach issues that could impact client retention
• Capable of developing professional relationships with internal and external partners
• Resilient and adaptable in the face of shifting priorities
• Seek to learn about your team and help the branch meet their goals
• Actively seek to develop professional skills
• Aim to improve personal efficiency and productivity
• Able to clarify priorities/requests and manage your time wisely
• Eager to support the team
• Interested in building a knowledge of Gallagher tools, systems and shared resources
• Look for the people who go the “Extra Mile” to achieve results
• Collaborative team and look for teammates who are capable of meeting deadlines
• High School diploma/equivalent plus 1 year directly applicable experience
• Proficiency in Microsoft Office and basic math skills

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred
• Previous experience managing client relationships

Responsibilities

• Learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
• Learn about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials
• Familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
• Assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations
• Observe how to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
• Establish positive relationships in your office and support with administrative tasks as needed
• Maintain up-to-date records in the Document Management System (DMS)
• Complete all GBS Employee Benefits curriculum and learn from your team
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED