Account Associate- Customer Service Onsite Roles

T-Mobile • Albuquerque, NM

10d • $20 - $30 • Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Calling Champions At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of Account Care, you’ll focus on a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too. Careers, Not Jobs Start your career at $20/hour — and earn up to $30/hour in your first year with our clearly defined growth path. This isn’t just a job — it’s the first step in a long-term career. As an Account Associate, you’ll be part of a team of champions who show up daily with purpose, resilience, and a strive to grow. You’ll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you’re always in control of your next step. We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Requirements

• High School Diploma/GED (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)

Nice To Haves

• 6 months customer service experience preferred
• Windows (Microsoft Word, Excel, and PowerPoint preferred)

Responsibilities

• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment.
• All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
• And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees