Account Analyst

Embry-Riddle Aeronautical University • Prescott, AZ

14h • $19 • Onsite

About The Position

Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. The Opportunity Embry-Riddle Aeronautical University's Student Financial Services Department is currently hiring for an Account Analyst position—at our Prescott Campus. The Account Analyst will be a demonstrated self-starter, with strong analytical, problem solving and critical thinking skills. The Analyst should work well with diverse external and internal constituents in a team-oriented environment. The incumbent should have excellent customer service orientation, communication skills (both verbal and written), interpersonal and strong organizational skills. The Account Analyst will have a full understanding of the student’s life cycle including the registration process, financial aid awarding guidelines, payment plans, third-party sponsorships and cancellation process. The Account Analyst will have in-depth knowledge of State and Federal Regulations and University Policies/Procedures and other regulatory agencies to ensure compliance. The incumbent will be responsible for weekly and monthly reporting to management regarding student receivables, credit balances and other miscellaneous reports.

Requirements

• Bachelor’s degree is preferred.
• Qualified candidates will have at least one year of customer service experience and a strong comfort level with details
• Proficiency using Microsoft Office Suite with strong skills in Excel
• Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills
• Excellent customer service orientation, communication skills (both verbal and written), interpersonal and organizational skills
• Ability to work well with diverse internal and external constituents in a team-oriented environment
• Willingness to share knowledge and information and to learn new tasks
• Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames
• Demonstrate openness and responsiveness to new ideas and change
• Project and establish a standard reflecting a professional image through dress, demeanor, and office environment

Responsibilities

• Run weekly, monthly or term reports to audit, identify and verify student debt
• Outreach to student with current debt via phone and email
• Run credit balance reports to assist with refunds
• Run miscellaneous reports to identify student account anomalies and delinquent payment plans
• Provide financial counseling, payment options and support to students and parents
• Collaborate with internal departments to assist with student account anomalies
• Collect on returned payment items
• Post and adjust miscellaneous charges/credits
• Assist students with various requests including but not limited to account statements and tuition reimbursement forms

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees