Account Administration Associate

Figure Lending • Reno, NV

1d • $22 • Hybrid

About The Position

We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the AAA role in the Servicing department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our existing customers and third parties across multiple loan products. Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy.

Requirements

• 1+ years in a customer-facing or administration role
• BA/BS from an accredited university preferred with Proven background in being a dependable and reliable team player
• Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
• 2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred
• Flexibility and adaptability to ongoing refinements in process and structure
• Confident, friendly, and compassionate communication skills
• Successfully complete the required compliance training
• A positive and problem-solving approach to customer service
• Ability to instill trust and rapport with customers
• Process-driven organizational skills
• A quick and flexible learning style with the ability to navigate new technology platforms

Responsibilities

• Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
• Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
• Educate customers on servicing processes and procedures with knowledge and enthusiasm
• Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
• Collaborate and process requests from other Figure internal operational departments
• Provide technical support and troubleshooting on a variety of potential issues
• Participate in new training to expand the team’s capabilities
• Contribute to an exciting and vibrant office environment and team dynamic

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees