Account Adjuster-Florence SC

Associates Asset Recovery • Florence, SC

8h

About The Position

This position is responsible for the daily functions related to working client’s accounts to provide good information to provide a positive result. Specific duties may include contacting customers and customer references, processing repossessions and reviewing and/or verifying skip trace information. This individual is responsible for performing miscellaneous duties related to collections and administration. This individual will perform all duties in accordance with policies and procedures and all state and federal regulations.

Requirements

• High School diploma or G.E.D. certificate
• Possess excellent verbal and written communication skills; ability to communicate effectively with others.
• Possess excellent interpersonal and customer interaction skills.
• Ability to manage multiple tasks with competing priorities.
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Demonstrate good leadership and diplomacy skills.
• Team player, willingness to and be adaptable in challenging situations.
• Ability to demonstrate competent computer skills.

Nice To Haves

• Prefer three (3) to five (5) year’s work experience in commercial collections/and or customer service.

Responsibilities

• Answer, screen, and relay incoming and outgoing telephone calls in a pleasant, courteous manner
• Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner
• Check email/voicemail respond or forward communication as applicable.
• Maintain cleanliness and organization in workspace and common areas.
• Perform general office duties such as typing, operating office machines.
• Research, investigate and understand Customer accounts using skip trace, Internet research and other company and external resources.
• Consistently, clearly, and concisely document all interactions with Customers and Vendors in a self-explanatory manner to ensure reporting accuracy and ease of account hand-off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees