Accommodation Hotel Operations – FIFA World Cup 26™ (All Host Cities)

FIFA•Miami, FL

23d

About The Position

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. The Accommodation Hotel Operations role is a key position within the FIFA World Cup 26™ Accommodation team, responsible for delivering world-class hotel operations across all host cities. This role consolidates the core functions of team hotel operations, VIP hotel operations, venue hotel logistics, and IBC hotel service delivery into one unified operational scope.

Requirements

Bachelor’s degree in hospitality management, Event Management, Business Administration, or related field preferred.
Equivalent professional experience in hotel operations, VIP services, event hospitality, or accommodation management may be accepted.
Proven experience (typically 3–7+ years) in hotel operations, front office, VIP guest services, event accommodation, group bookings, or hospitality logistics.
Experience managing large-scale operations, delegations, or multi-stakeholder environments (sports events, conventions, or high-profile events preferred).
Strong background in financial reconciliation, rooming list management, and operational service delivery.
Fluent in English (required).
Proficiency in hotel property management systems (PMS), reservation systems, and group booking tools.
Strong command of Microsoft Office Suite (Excel, Word, Teams, Outlook).
Ability to manage shared platforms for reporting and operational tracking (FIFA systems, accommodation databases, Monday.com, etc.).
Comfortable using digital tools for logistics, daily reporting, inventory management, and check-in preparation

Nice To Haves

Prior leadership or supervisory experience in hotel operations, venue operations, or guest services is an advantage.
Spanish and/or French proficiency is a strong plus.
Additional languages beneficial due to the international nature of FIFA guests.

Responsibilities

Hotel Briefings & Service Activation
Brief hotel management and relevant departments on all FIFA operations, rooming lists, service levels, workforce needs, and arrival schedules.
Activate all FIFA-reserved services, including meeting rooms, laundry, catering, storage, F&B arrangements, and operational setups.
Ensure all service activations meet FIFA standards across team, VIP, venue, and IBC hotel settings.
Room Readiness & Guest Preparation
Conduct detailed room and suite pre-checks, ensuring correct setups, amenities, collateral, and FIFA service-level requirements.
Prepare room keys according to finalized rooming lists and guest allocations.
Ensure readiness of meeting rooms, function rooms, work spaces, and F&B setups on a daily basis.
Arrivals, Check-In & On-Site Coordination
Facilitate smooth and efficient check-in processes for teams, VVIP guests, workforce groups, and staff delegations.
Meet and greet team managers, VIP hotel managers, or delegation leads upon arrival.
Serve as the primary on-site point of contact for accommodation-related matters between FIFA, hotels, and external stakeholders.
Manage and approve reservation adjustments in collaboration with team managers and FIFA HQ.
Daily Operations, Logistics & Cross-Functional Coordination
Consolidate requirements from all FIFA Functional Areas and ensure these are accurately communicated and executed by hotel staff.
Coordinate all logistical needs including storage management, deliveries, shipments, equipment setups, and daily room turnover.
Provide daily operational briefings and participate in meetings with hotel management and FIFA HQ.
Support overlapping arrivals, large delegation movements, and VIP routing as needed.
Issue Resolution & Service Oversight
Resolve all on-site operational issues promptly and professionally—whether raised by hotels, teams, VVIP delegations, or Functional Areas.
Monitor and enforce FIFA service standards across all hotel operations and guest touchpoints.
Ensure hotel partners correct any service unmet needs or discrepancies immediately.
Financial Oversight, Invoicing & Reconciliation
Monitor all invoices provided by hotels, verifying that daily charges match actualized room and service usage.
Conduct daily checks of rooming lists, inventory releases, function space usage, and guest charges.
Reconcile final invoices across rooms, function spaces, laundry, catering, F&B, and ancillary services.
Ensure accurate application of credits, complimentary rooms, and negotiated rate structures.
Finalize financial close-out prior to team or guest departures.
Departures, Turnovers & Future Arrivals
Prepare all guests, teams, and delegations for departure, ensuring all outstanding charges are resolved.
Oversee smooth and accurate check-out processes.
Prepare for next arrivals by coordinating turnovers, room resets, suite inspections, and updated service requirements.