Accessory Sales Manager

Ford•Jackson, NJ

About The Position

Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels: Manage and support the Ford Accessory Distributor network to deliver sales and service performance. Be a self-starter to initiate a deep understanding of Dealer Operations at Target Dealers. Lead and manage the regional alignment, communication on priorities for accessories, and the various initiatives. Creating and executing monthly presentations and training to regional field teams is expected. Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process, which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization's various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories), and FPP (Ford Performance Parts) Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers Support Ford's eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes Provide service to Dealers related to accessory installation escalation issues, warranty, etc. Through the National Accessory Business Development Manager, collaborate with Ford's General Office, including Purchasing, Planning, Program Management, Sales, Marketing, etc., to adopt new products, sales processes, incentives/promotions, etc. Identify best practices throughout the East Market Area to share and collaborate with peers for continuous improvement Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization's Field Team Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders. Track and communicate the performance of Target Dealers. Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations Proactively work to understand and communicate best practices and unique regional requirements to stakeholders Support miscellaneous team assignments as needed Apply quantitative and qualitative tracking to measure success. Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives. Established and active employee resource groups Excellence: Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers. Exhibit courage to share candid feedback about what is and is not working with our current state. Passion for being a change agent and drive for inclusivity, driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.

Requirements

Bachelor's Degree
7+ years Dealer-facing operations and/or retail experience (i.e., Field Ops, Sales and Service, CX, etc.) required
Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers
Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, FCSD, Ownership, etc.)
Demonstrated examples of advocacy and empathy
Must care deeply and passionately about the company and its culture, learning and development, inclusion, the customer experience, and its products
Experience in influencing key partners at all levels to collaborate on shared objectives
Champion lean practices and Ford OS behaviors: Be eager to learn and incorporate these into your daily work
Promotes an inclusive environment and embodies our FordOS behaviors
Project management experience, including multiple, complex projects simultaneously
Strong organization, interpersonal, analytical and communication skills
Extraordinary teamwork, collaborative skills and superior customer service mindset
Ability to work independently, under time and workload constraints and prioritize effectively
Ability to travel domestically. Expected travel 80%.

Nice To Haves

Prior experience of working with an organization to deliver change strongly preferred
Automotive retail business acumen and intimate working knowledge of dealership operations, business practices, and operating structure preferred.
Demonstrated experience in working with Ford Dealers to successfully implement company initiatives and deliver results.
Leverage critical strategic thinking skills to develop an executable strategic vision around dealer culture improvement.

Responsibilities

Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels
Manage and support the Ford Accessory Distributor network to deliver sales and service performance.
Be a self-starter to initiate a deep understanding of Dealer Operations at Target Dealers.
Lead and manage the regional alignment, communication on priorities for accessories, and the various initiatives.
Creating and executing monthly presentations and training to regional field teams is expected.
Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process, which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization's various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories), and FPP (Ford Performance Parts)
Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes
Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers
Support Ford's eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes
Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
Through the National Accessory Business Development Manager, collaborate with Ford's General Office, including Purchasing, Planning, Program Management, Sales, Marketing, etc., to adopt new products, sales processes, incentives/promotions, etc.
Identify best practices throughout the East Market Area to share and collaborate with peers for continuous improvement
Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization's Field Team
Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders.
Track and communicate the performance of Target Dealers.
Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations
Proactively work to understand and communicate best practices and unique regional requirements to stakeholders
Support miscellaneous team assignments as needed
Apply quantitative and qualitative tracking to measure success.
Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives.
Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers.
Exhibit courage to share candid feedback about what is and is not working with our current state.
Passion for being a change agent and drive for inclusivity, driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.