Accessory Coordinator

Jenkins & Wynne Ford•Clarksville, TN

11d

About The Position

The Accessory Coordinator is a critical member of the True South Customs division and serves as the central connection between Sales, Parts, Service, and our customers. This role is responsible for selling vehicle accessories, managing accessory orders, scheduling installations, and ensuring customized vehicles are completed quickly and correctly. The Accessory Coordinator plays a major role in stocking the lot with ready-to-sell, accessorized vehicles that support the dealership’s sales goals. This position requires a highly organized, customer-focused, and relationship-driven individual who can communicate well with sales managers, keep projects moving, and stay ahead of accessory trends for all types of vehicles.

Requirements

Strong customer service and communication skills.
Proven ability to coordinate multiple moving parts in a fast-paced environment.
Solid understanding of dealership operations (Sales, Parts, and Service).
Ability to build positive, productive relationships with internal stakeholders.
Detail-oriented with excellent organizational skills.
Comfortable using computer systems, scheduling tools, and inventory management software.

Nice To Haves

Previous automotive, service advisor, parts, or sales experience preferred.

Responsibilities

Serve as the first point of contact for customers purchasing accessories or customizations.
Recommend accessory packages based on customer needs, trends, and vehicle compatibility.
Prepare accessory quotes, explain pricing, and secure customer approvals.
Follow up with customers to ensure satisfaction and identify additional accessory needs.
Order all accessories needed for retail customers and pre-stocked vehicles.
Maintain accurate accessory inventory and track order statuses.
Work with the Parts department to ensure timely receipt of accessories and resolve shortages or delays.
Track top-selling and low-selling accessories to guide future ordering and pre-stock strategies.
Build installation schedules and coordinate all accessory work with the Service Department and True South Customs installers.
Ensure customizations are completed by promised deadlines and escalate delays when necessary.
Communicate clearly with Sales Managers about vehicle availability, status updates, and completion timelines.
Manage a pipeline of accessorized vehicles to ensure the sales lot is consistently stocked with high-turn custom units.
Partner with Sales leadership to identify which models and trims should be customized for maximum impact.
Monitor days-to-market and adjust pre-stock strategies based on performance.
Build strong working relationships with Sales Managers, Parts employees, and Service technicians—vehicle flow depends on it.
Provide regular updates on vehicle status, delays, inventory needs, and accessory performance to leadership and customers.
Maintain accurate logs, spreadsheets, and reporting for internal visibility.