Access Superviosr

Children's Healthcare of Atlanta

1d • Onsite

About The Position

Children's Healthcare of Atlanta is seeking an Access Supervisor to oversee staff involved in revenue cycle activities, including pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, and quality monitoring. This role involves analyzing revenue-related data to identify trends and implement improvements, coordinating facility operations, and collaborating with other departmental leaders to enhance processes. The supervisor will ensure the delivery of safe patient care and services within a safe environment. Children's Healthcare of Atlanta is a leading not-for-profit children's hospital with 3 hospitals, 20 neighborhood locations, and 673 beds, offering over 60 pediatric specialties. The organization is recognized as a Fortune 100 Best Place to Work and a top employer for diversity and millennials.

Requirements

• 4 years of experience in healthcare, including 1 year of experience in a supervisory or lead role
• High school diploma or equivalent
• Must have a flexible schedule in order to work different shifts as needed
• Must pass typing test with at least 50 words per minute
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating
• Demonstrated arithmetic and word mathematical problem-solving skills

Nice To Haves

• Bachelor's degree
• Certified Patient Account Representative (CPAR)
• Demonstrated multitask skills

Responsibilities

• Supervises staff performing revenue cycle activities, ensuring daily adherence to policies regarding scheduling, pre-registration, registration, charge capture, point of service payments, insurance verification, financial counseling, and quality monitoring.
• May be responsible for editing timecards and performance management for all direct reports.
• Plans and coordinates daily facility operations to ensure building functionality as required.
• Coordinates activities and collaborates with other department leaders, improving department processes as required by site manager, educator, and/or director.
• Interfaces with and coordinates activities related to Human Resources, Finance, Patient Accounts, and Information Systems & Technology, ensuring effective and efficient delivery of services.
• Analyzes revenue-related information, identifies trends, and takes action to maintain or improve revenue performance.
• Provides superior customer service duties by interacting with internal and external customers (e.g., patients, parents, coworkers) in a professional and courteous manner, maintaining cohesiveness of the department.
• May be responsible for daily reconciliation of cash drawers and weekly copay deposits and batch reconciliation.
• Manages reports, work queues, and dashboards to provide key metrics to leadership.
• Facilitates staff communication through scheduled meetings, associate surveys, and active participation in hospital and departmental events.
• Manage the day-to-day operations of the staff, including but not limited to work assignments, task management, time tracking/management, and on-the-job training.
• Take an active role in coaching and mentoring the team to ensure continued employee growth and success both on the team and at the broader CHOA organization.
• Assist manager with employee performance evaluations and hiring decisions.

Benefits

• Comprehensive compensation and benefit package that supports our mission, vision and values
• Array of programs and services to our employees that have distinguished us as a best place to work in the country

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees