Access Services Supervisor

OnPoint•Allegan, MI

About The Position

Access Services Supervisor: OnPoint provides compassionate, high-quality care to individuals in need. We serve individuals with mental health issues, substance use challenges, co-occurring disorders, and intellectual or developmental disabilities. At OnPoint, we believe in offering individuals the support they need to lead fulfilling lives. We are seeking an energetic, organized, and committed professional to join our team as a full-time Access Services Supervisor. In this role, you will be responsible for providing the day-to-day operational leadership for designated programs and services, in accordance with funding, regulatory, agency and best practice standards.

Requirements

Master’s degree in a discipline that supports public and third-party reimbursement.
Full State of Michigan (LARA) License
Certified Advanced Alcohol and Drug Counselor – Development Plan (CAADC - DP) through the Michigan Certification Board for Addiction Professionals (MCBAP) or willingness to pursue within one month of hire.
3 years of professional experience working with and supporting the target population.
Strong advocate of recovery-oriented systems of care, person-centered planning, and outcome-focused service delivery.
Efficient in Microsoft Word and Excel.
Electronic Health Record (EHR).
Exceptional written and verbal communication skills.

Nice To Haves

CAADC
1 year of relevant experience as a clinical or program supervisor
Certification in relevant evidence-based practices
Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders.

Responsibilities

Model and maintain an environment focused on exceptional and individualized service delivery, marked by ongoing assessment, responsiveness, flexibility, measurable impact, and internal and external coordination.
Ensure designated programs and services reflect relevant funding, regulatory, agency and best practice standards.
Provide direct supervision for designated team members.
Establish schedule and structure for 1:1 session.
provide feedback on job performance, focused on funding, regulatory, agency and best practice standards.
Monitor documentation of services and provide feedback to improve performance to established standards.
Complete performance evaluations according to established standards.
Engage in utilization and capacity management processes, providing operational context to analysis and planning; implement established processes as directed by Program Manager
Identify trends in target populations, service delivery and gaps, risk management, and staff strengths and challenges.
Participate in program development efforts at the direction of the Program Manager
Participate in screening, orientation, and training for program staff, with strong and accurate knowledge of funding, regulatory, agency and best practice standards.
Develop and maintain internal partnerships to effectively participate in interdisciplinary team service delivery.
Support external partnerships to ensure collaborative and integrated service delivery.
Actively participate in agency leadership teams, committees, and initiatives at the direction of the Program Manager.
Perform other duties as assigned.