Access Services and Outreach Assistant - Boreham Library

University of Arkansas System • Fort Smith, AR

1d • Onsite

About The Position

The Access Services and Outreach Assistant is a classified position that works under the supervision of the Director of Library Services. The Access Services and Outreach Assistant performs detailed activities related to the public services functions of the Library, contributing to circulating physical materials, managing patron accounts and fines, receiving serials, and processing donations of physical items. Additionally, the Access Services and Outreach Assistant assists the Student Success Librarian in coordinating displays and exhibitions, managing events, and overseeing social media accounts.

Requirements

• Associate’s degree.
• One year of work experience in an office environment.
• Ability to perform highly detailed and repetitive tasks.
• Ability to accurately perform data entry tasks.
• Ability to learn technology, especially integrated library systems.
• Demonstrated flexibility and reliability in performance of job duties.
• Excellent interpersonal, oral, and written communications skills.
• Ability to create artful and interactive exhibitions and displays.
• Strong organizational skills.
• Ability to work independently.
• Ability to prioritize job tasks and responsibilities.
• Flexibility, adaptability, and the ability to work successfully in a complex, dynamic environment with competing demands.
• Commitment and ability to work effectively with diverse populations in a collegial environment.
• Strong commitment to service excellence.

Nice To Haves

• Experience in library public services.
• Bachelor’s degree.

Responsibilities

• Provide public service at the Front Desk, including, but not limited to, checking library materials in and out, maintaining patron accounts, responding to requests for information and assistance from patrons, and answering phones and emails.
• Opens the Library Monday-Friday (regular working hours of 7am-4pm).
• Manage patron account information, especially with regards to fines and fees and reciprocal borrowing arrangements.
• Receive and check-in serials using the Library’s integrated library system (ILS) and communicate with vendors about errors in orders.
• In accordance with procurement policies, maintain appropriate levels of office supplies to ensure continuous library operations.
• Coordinates receiving donations of physical materials to the Library.
• In conjunction with the Student Success Librarian, coordinates exhibitions and displays in the Library.
• In conjunction with the Student Success Librarian, manages events in the Library, including liaising with the space coordinator, catering, and marketing to ensure smooth operations of Library events.
• In conjunction with the Student Success Librarian, manages the Library’s social media accounts.
• Responsible for promoting a positive customer service experience
• Other duties as assigned.

Benefits

• university contributions to health, dental, life, and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree