Access Service Representative - Rehab - Health Center Drive - Day - Per Diem

Sharp HealthCare • San Diego, CA

1d • Onsite

About The Position

The Access Service Representative coordinates the continuity of services required during the patient's episode of care in Outpatient Rehabilitation. This role is responsible for maintaining the standard of flow process within the department to ensure timely and exceptional care is provided to patients. The representative must master all aspects of Rehabilitation, including regulatory compliance, as well as compliance with admission and billing requirements to ensure accurate and timely bill drops.

Requirements

• Ability to organize, assemble, file and maintain accurate patient records.
• Ability to remain calm under pressure.
• Must possess effective interpersonal and customer service skills.
• Must possess exceptional communication skills both verbally and in writing professionally required.

Nice To Haves

• H.S. Diploma or Equivalent
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association

Responsibilities

• Coordinate the continuity of services required during the patients episode of care in Outpatient Rehabilitation.
• Maintain the standard of flow process in the department to ensure timely and exceptional care is provided to the patient.
• Master all aspects of Rehabilitation to include regulatory compliance, as well, as compliance with admission and billing requirements to ensure clean bill drops.
• Use AIDET, key words at key times, On-stage Behavior and support 5-star results on patient satisfaction.
• Communicate effectively both orally and in writing sufficient to perform the essential job functions.
• Use tact and empathy in working with customers under stressful situations and with frequent interruptions.
• Adapt and protect patient privacy as needed (i.e. lowering voice, using face sheets vs. verbal interviews).
• Demonstrate a positive, caring attitude to all customers by providing prompt, courteous and competent assistance in both personal and telephone interactions.
• Demonstrate a positive and constructive attitude at all times.
• Answer phone calls using excellent customer services skills, directing callers, timely and efficiently.
• Practice and observe The Sharp Behavior and Standards.
• Review patient financial responsibility upon admission (HMO or Rehab Financial form).
• Receive and process, co-pays, print and files receipt, and update Centricity visit comments.
• Secure all funds and receipts in accordance with department standard.
• Reconcile all co-pay batched before end of day and submission to cashier.
• Provide cross coverage for other programs and services within the rehab center as needed.
• Accurately complete all functions, at point of registration.
• Verify accurate demographic and visit data ensuring no duplicate registrations.
• Complete accurate insurance selection and follow-up questions.
• Use Onbase FOS & Workflow and Centricity when creating pre-admits.
• Disseminate admission forms – Address Attestation, Attendance Policy, Financial Agreements, HMO Agreements, Tricare, Medicare Secondary Payers, and Self Pay obtaining required signatures.
• Complete chart prep in an organized manner ensuring mandatory forms are labeled and ready for the admitting process.
• Mail out patient information with forms prior to scheduled appointment.
• Ensure that necessary reports are faxed to physicians and Plan of Care and Re-certifications are endorsed.
• Prepare all documentation to be forwarded to Medical Records Department after discharge.
• Authenticate and/or enroll patient at workstations where Patient Secure palm scanner is available.
• Follow established guidelines such as scripting and picture identification for enrollment and authentication.
• In absence of Patient Secure workstation, use at least two patient identifiers to confirm patient identity.
• Verify and ensure demographic collection is accurate in Centricity.
• Secure patient signature on address attestation.
• Obtain complete and signed patient’s Medical History form.
• If service is accident related, update appropriate visit fields indicating known details.
• Schedule appointments from initial evaluation to the end of care, understanding various scenarios based on patient’s referral for services.
• Ensure compliance with various insurance regulations regarding scheduling (Single disciplinary, Cross disciplinary, Cross Program, Cross Therapist licensure).
• Coordinate Transportation Services.
• Ensure prescriptions and authorization, if necessary, are available prior to first scheduled appointment.
• Schedule transportation for patients through Van Service, when necessary.
• Notify therapist immediately when patients call to cancel or move their appointment.
• Demonstrate teamwork and cooperation through positive and supportive communication regarding department changes, goals, policies and procedures.
• Promote a positive work environment by respecting others, being honest, fair and consistent.
• Take responsibility for department morale and involve management accordingly when issues that affect morale arise.
• Ask necessary questions regarding new ideas or change to facilitate a positive reaction and support for innovation.
• Bring an uplifting, positive approach to work assignments.
• Accept interpersonal differences and cooperate with other employees.
• Accept responsibility for own actions, personal growth and development.
• Attend and participate in regularly scheduled staff meetings.
• Accept instruction, coaching and counseling in a positive, productive manner.
• Identify own need for skill development and pursue training opportunities.
• Prioritize job responsibilities effectively.
• Keep management informed of backlogs or slow volume.
• Inform patient/families of admission delays and cause if known or allowed.
• Offer to assist others and ask for assistance in completing of assignments, as needed.
• Promote a team approach in completion of department duties.

Benefits

• This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees