Access & Reimbursement Specialist

UnitedHealth Group•Las Vegas, NV

3d•$20 - $36•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Access & Reimbursement Pharmacy Specialist will be responsible for the benefit verification research and benefit initiation of pharmacy claims. To ultimately obtain patient access, the role includes ongoing follow up on prior authorizations and appeals. The role also includes identifying and obtaining financial assistance. This position is under direct supervision from the Access & Reimbursement Supervisor. This position relies heavily on the ability to accurately follow directions, thoroughly research, address and communicate prescription insurance coverage requirements as well as a comprehensive knowledge of Medicare, Medicaid and commercial plan structures and standards. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of Prior Authorization processing experience in an insurance or pharmacy setting
2+ years of hands-on Pharmacy Claims Processing experience and/or Benefit Verification in an insurance or pharmacy setting
Ability to work 8-hour shifts Monday through Friday with a start time between 10:00am-11:00am EST
Must be 18 years of age OR older

Nice To Haves

Valid license, registration and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed
Specialty Pharmacy experience
Pharmacy Accreditation experience
Previous work history working in a matrixed environment, call center, operations environment
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Meet deadlines and proactively communicates roadblocks
Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
Strive for thoroughness and accuracy when completing tasks
Ability to work independently
Strong knowledge of Internet navigation and research
Willingness to learn and grow in the position
Participate in continuous quality improvement activities
Be a team player and collaborate across functions
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Knowledgeable and proficient in pharmacy benefit structure of all major payer types including government and commercial payers
Knowledgeable and proficient in the entire pharmacy prior authorization and appeals process for prescriptions medications
Navigate calls to pharmacy benefit manager to determine and obtain patient benefit structure details, initiate overrides, and obtain contracting requirements
Completes test claims or electronic verification of benefits when applicable
Accurately collect the information required for each program and capture the information in a Customer Relationship Management system (CRM) or database
Coordinates with board licensed healthcare professionals including nurses, pharmacists, or supervised pharmacy interns for information needed to complete Prior Authorizations, Appeals and third-party financial assistance forms
Follows up with pharmacy plans and third-party financial assistance organizations for general information, status updates and determination details within specified timeframes
Effectively explains prior authorization and appeal approval or denial details with customers in a way that is easily understood to fit the audience's needs
Keeps current with the requirements and eligibility criteria for copay assistance from public, private, and non-profit organizations related to assigned programs to assist customers with enrolling into third party financial assistance opportunities when applicable. This includes researching foundations available to support the patients' holistic needs
Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs to complete Prior Authorization and Appeal forms
Maintains a working knowledge of program guidelines, FAQ’s, products, and therapeutic areas related to programs within the Frontier Therapies portfolio
Responsible for reviewing, interpreting, and reacting to data provided by clients and customers
Coordinates the triage of patient prescription to the appropriate partner for fulfillment or administration
Communicates customer statuses to the appropriate parties at specified intervals or as needed
Resolve customer issues through basic troubleshooting and escalate potential problems or issues that require management’s attention in a timely manner
Maintains company, employee and customer confidentiality as well as compliance with all HIPAA regulations
Provide recommendations to IT partners on system enhancements to better drive performance and quality
Completes special duties or projects as assigned by leadership