Access Optimization Analyst I

Cleveland Clinic

11d • Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details This position is for candidates currently residing in Northeast Ohio Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As an Access Optimization Analyst, you will support the Epic Cadence application, specifically the Epic template build, by testing new implementation and enhanced application requests, You will also process change request tickets and routine maintenance requests, support the change request process to the enterprise-wide Epic IT systems, coordinate efforts with others to ensure small to medium size requests are completed, follow accepted standards to provide the best possible access process, and support integrating new physician practices into front end Epic systems. This is a remote position. Training is held on-site at Cleveland Clinic Administration Campus for a two-week period. A caregiver in this position works 8:00am to 5:00pm from Monda through Friday. Some flexibility may be needed with start times as early as 7:00am and ending at 4:00pm. A caregiver who excels in this role will:

Requirements

• High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center)/two years of experience supporting and optimizing Epic applications OR Associate’s Degree and one year of experience
• Solid understanding of workflows in the ambulatory environment
• Experience and comfort working at all levels of a healthcare organization
• Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
• Demonstrated leadership, team, organizational, and problem-solving skills

Nice To Haves

• Associate’s Degree

Responsibilities

• Analyze, create and maintain SER Masterfile provider records to meet standards of meaningful use.
• Build, create, maintain and oversee Epic scheduling template build.
• Create change request tickets, ensure completeness of data and maintain current documentation.
• Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling.
• Monitor the change request ticket from submittal through testing, validation, and implementation.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Assist with the analysis and building of visit types, panels, provider and resource pools.
• Provide input for updating existing Epic workflows or capturing data for new Epic workflows.
• Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education.
• Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues.
• Model outstanding customer service behavior, including timely and effective follow-up with customers.
• Support physician practice integration into front-end Epic systems including discovery.
• Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.
• Provide critical thinking for the execution of patient access operations.
• Support managers and leaders to fulfill the role of change sponsor.
• Provide direct support to front-line managers and supervisors as they help direct reports through change transitions.

Benefits

• Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
• We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees