Access Navigator, Community Integration

Heritage Behavioral Health Center•Decatur, IL

2h•$18 - $20

About The Position

The Access Navigator for Community Integration & Recovery plays an essential role in supporting the administrative and coordination needs of recovery-based, transition-focused, and community integration services. This position ensures efficient documentation, supports communication across multidisciplinary teams, and assists in coordinating care to help individuals transition to the appropriate level of community living and behavioral health supports. This is a highly organized, detail-oriented role that directly contributes to smoother workflows, better client outcomes, and enhanced service coordination.

Requirements

High school diploma or equivalent
Minimum 21 years of age
Valid driver’s license, reliable transportation, and proof of auto insurance
Understanding of document management, clerical workflows, and EHR systems
Strong organizational and time-management abilities
Skilled in electronic document management, data entry, and scheduling
Proficiency with EHR systems, digital signature tools (e.g., DocuSign), Microsoft Office, and Google Workspace
Strong written communication skills, including documentation and note-taking
Effective verbal communication with staff, clients, and community partners
Strong problem-solving skills and follow-through
Ability to maintain accuracy and attention to detail
Capacity to work collaboratively across departments and with external partners
Ability to adapt to changing priorities and workflow processes
Maintain compliance with privacy standards and handle sensitive information
Provide professional, empathetic support to individuals with behavioral health conditions
Organize and track data for grants, billing, compliance, and reporting
Represent the program and agency professionally
Exercise sound judgment and escalate concerns appropriately

Nice To Haves

Knowledge of supportive housing, recovery, or behavioral health services
Familiarity with case management processes and tracking requirements

Responsibilities

Scan, upload, and organize client documents into the electronic health record
Complete declination letters, discharges, and required tracking
Obtain medical records and collect missing IATP signatures
Assist with completing consents, financials, ROIs, and obtaining client signatures
Collect and track data for grants, compliance, billing, and quality improvement
Run and manage program-specific reports to support operations and performance goals
Schedule staffings, follow-up meetings, and support team calendar coordination
Attend team meetings, take minutes, and distribute notes to attendees
Support clinical operations through administrative coordination
Maintain accurate documentation and electronic workflows
Perform other duties as assigned or negotiated with supervisor