Access Intake Specialist

Arkansas Hospice, Inc.•North Little Rock, AR

About The Position

The Access Intake Specialist receives incoming calls for referrals to hospice care, processes referrals and coordinates with Access Clinician(s) to ensure timely response to referral requests. He/she assists with the transition of referrals from the Access team to the appropriate hospice interdisciplinary group.

Requirements

High school diploma or GED.
A minimum of one year experience in a hospital, home health agency, hospice, or related program.
Valid Arkansas driver’s license, car, car insurance.

Responsibilities

Greets customers on the telephone, answers general information questions, records patient information, and enters all referral calls into electronic medical record.
Provides information and support to patients, families, and referral sources concerning potential hospice care patients.
Follows appropriate referral intake process when taking referrals.
Contacts appropriate Access Clinician with referral information and scheduled appointment, in coordination with Access Coordinator or Supervisor as needed.
Effectively communicates with patients, families, interdisciplinary team members, and other healthcare providers.
Ensures timely transfer of all referral information to appropriate Access Clinician and team assigned.
Follows appropriate referral intake process when taking referrals.
Maintains all information relevant to the access team in an accessible, designated location.
Demonstrates familiarity with policies of Arkansas Hospice, Inc. and rules and regulations of state and federal agencies, which aid in determining patients’ appropriateness for hospice care services.
Interacts appropriately with supervisor, patients, family members and all other customers.
Is productive and uses time and resources efficiently.
Participates in Performance Improvement activities.
Maintains strict confidentiality at all times.
Accepts direction and follows instructions from supervisor.
Adheres to all organizational and departmental policies and procedures.
Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
Attends all required meetings and in services; seeks opportunities for additional professional development activities as appropriate.
Performs other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance
Company paid life insurance policy up to $15,000
FSA and FSA Dependent care
Supplemental Insurance such as Short-term disability, Long-Term disability, etc.
401(k) retirement plan with company match
Paid time off (PTO) program to total up to 208 hours a year
Tuition and certification reimbursement for qualified employees
Employee Assistance Program (EAP).
Free parking at all locations.
Mileage reimbursement for company travel.