Access & Enrollment Intake Specialist

AMOREM•Lenoir, NC

13d

About The Position

Responsible for managing all aspects of the intake process to ensure hospice admissions are completed in an organized and timely manner. Responsible for coordinating referrals, gathering medical records, hospice order and insurance verification. Perform data entry into EMR for all referrals received. Schedule all admissions with a sense of urgency to ensure patients/families quickly receive access to AMOREM services.

Requirements

High school diploma required
Experience in medical office or hospital required

Nice To Haves

Medical office assistant training preferred

Responsibilities

Demonstrate exceptional service to patients, families, referral sources and co-workers. Assist team as needed to ensure that this level of service is consistently provided
Demonstrate excellent telephone etiquette skills. Answer/respond to all telephone calls timely
Maintain close communication with AMOREM’s outreach team, clinical team, referral source and patient during the referral/admission process
Ensure appropriate authorization is obtained prior to admission of all patients
Complete accurate documentation of intake process and enter in the EMR to show referral progression
Facilitate the collection of all information required for hospice admission. Communicate timely regarding any missing information
Enter all hospice referrals into the electronic medical record
Coordinate and schedule hospice admissions with a sense of urgency
Obtain physician orders for hospice services
Communicate with AMOREM’s business office regarding need-to-know or issues with insurance verification
Portal access to EPIC, ATRIUM and other EMRs’ as assigned
SmartMD access to assist with sending virtual admission forms/consents
Maintain an adequate supply of AMOREM Patient & Caregiver Guidebooks
Process completed admissions for accuracy and verify all forms are completed/scanned in electronic charts
Work collaboratively with palliative administrative assistants as needed with palliative care referrals
Communicate referrals to home health agencies, if applicable
Order DME, as directed
Other duties as assigned
Cross-trained for medical records specialist/clinical administrative assistant
Track/print hospital records for patients with active hospice referral and scan into EMR
Enter, complete, send and sign admission paperwork sent virtually via SmartMD