Physicians Reach Out (PRO) Access Coordinator

Care Ring, Inc.•Charlotte, NC

3d•Hybrid

About The Position

Care Ring - A fast-growing and highly respected community organization seeks a passionate individual for the role of Access Coordinator for the Physicians Reach Out (PRO) program. The Access Coordinator supports the Care Ring mission of empowering individuals with limited resources to establish and maintain good health by connecting eligible clients with access to comprehensive, affordable medical care through enrollment in Physicians Reach Out (PRO) and coordination of donated medical services. This is a hybrid role that requires regular on‑site work along with remote work flexibility.

Requirements

The Covid-19 vaccination is required as a condition of employment
Education: High School Diploma or GED, required
Bilingual (Spanish) required – written and verbal
Medical field experience, 1yr minimum required
Knowledge of barriers to health care for the low-income and/or uninsured population
Certified Application Counselor or successfully obtain certification within 90 days of hire
Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Adobe PDF
Knowledge of healthcare systems (EPIC), medical terminology, and available resources
Strong oral and written communication skills
Ability to effectively collaborate with team members and clients virtually and in-person settings

Responsibilities

Client Interaction: Conduct eligibility screening and explain program details and policies.
Information Gathering & Verification: Collect applications, personal histories, financial documents, and income to accurately determine program eligibility.
Processes applications: Creates and maintains accurate client files; enters and updates client information, as appropriate
Enrollment: Assigns clients to participating PRO network providers, communicating enrollment information to both clients and assigned providers. Accurately documents all client-related communication in Epic client record
Process Referrals: Receive, review, and process incoming and outgoing referrals for patients to specialists or other services.
Patient Communication: Inform patients about appointments, instructions, and potential issues; answer calls and address concerns.
Provide Eligibility: Provide eligibility to PRO participating providers
Scheduling: Schedule appointments, tests, or procedures, coordinating times and locations with patients and providers.
Documentation: Maintain accurate, detailed records in the EMR, including patient demographics, insurance info, and referral status.
Provider Collaboration: Work with physicians and other staff to assess patient needs and determine appropriate referrals.
Resource Connection: Refer patients to community resources.