Access Coordinator III

University of Arkansas for Medical Sciences•Little Rock, AR

1d•Onsite

About The Position

This Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS is Arkansas’ only comprehensive academic health sciences center, educating and training the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world.

Requirements

High School, GED, or formal educational equivalent
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment
Good communication skills
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners
Excellent customer service skills
Knowledge of basic medical terminology is required

Nice To Haves

Bachelor’s Degree
CHAA Certification
Call center experience
Experience in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology

Responsibilities

Function as a patient resource for all scheduling and billing questions
Facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, and scheduling coordination and conflicts
Perform all duties of the Access Coordinator I & II level
Collects and posts payments and issues receipts
Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information
Conducts insurance verification and benefits explanation by running eligibility on patients
Request outside records and gather outside medical records from referrals and files patient charts as needed
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms