Access Coordinator III - Behavioral Health Service Line

University of Arkansas for Medical Sciences•Little Rock, AR

1d•Onsite

About The Position

The Access Coordinator III for the Behavioral Health Service Line (BHSL) works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed. The BHSL Access Coordinator III supports clinical programs located in the Psychiatric Research Institute building on the main UAMS campus.

Requirements

High School, GED, or formal education equivalent
3 years of experience in registration or scheduling in a healthcare environment
Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
Excellent customer service skills.
Knowledge in basic medical terminology.

Nice To Haves

CHAA Certification

Responsibilities

Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients.
Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders.
Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms.
Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
Collects and posts payments and issues receipts.
Reconciles daily deposit and batch dollars and counsels patients on any related financial information
Records daily and monthly statistics and communicates any medical records issues.
Performs other duties as assigned.