Access Coordinator III-HSC

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The Health Specialty Clinic (HSC) Front Desk III (Access Coordinator III) will meet, greet, and assists the public, answer telephones and/or will coordinate appointments, referrals, consults, tests and/or procedures, check in and registers patients, check-out patients, and collect payments and issue receipts.

Requirements

High school diploma/GED
Three (3) years of experience in customer service, registration, billing, or scheduling preferably in a healthcare environment.
General knowledge of office machines including printers and scanners.
Excellent customer service skills.
Knowledge of basic medical terminology
Intermediate proficiency with computers (MS Office Suite preferred)

Nice To Haves

Experience in registration, billing, or scheduling in a healthcare environment
Experience working with EPIC system

Responsibilities

Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records and gathering outside medical records from referrals and files patient charts as needed
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
Ensures adequate stock of supplies, and cleans and maintains equipment and waiting rooms
Conducts pre-registration, inputs and/or updates patient information, processes walk-ins, creates new patient charts, and accesses systems for orders
Schedules and coordinates appointments and surgeries or tests using hospital systems by processing visit notifications of patients
Records daily and monthly statistics and communicates any medical records issues
Collects and posts payments and issues receipts. Reconciles daily deposit and batch dollars and counsels patients on any and all related financial information